Membership Support Advisor - Germany

David Lloyd Leisure Ltd; Deutschland; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Free Club Membership for you and your

Free Club Membership for you and your

50% Discount on food and drinks.

Discounts on Swimming, Tennis Lessons,

Personal Training.

Wagestream App: Get paid on demand!

Access to Benefits Suite.

Job summary

David Lloyd Leisure Ltd is seeking a passionate Member Support Advisor – Germany to join our team. You will handle member queries via Chat, Telephone and Email, processing them accurately and efficiently while providing exceptional service.

The role is based at our Germany hub with fixed hours 9:00-17:00 or 10:00-18:00, in an office-based setting. Join a premium health and wellness group that values belonging and career development.

Qualifications

• Experience in outbound calling and handling customer queries is essential.
• Previous experience in a call centre environment would be desirable.
• Excellent communication and organisation skills.
• A drive to hit targets.
• Resilient with the ability to thrive in a fast-paced environment.

Responsibilities

• Handle member queries and requests via Chat, Telephone and Email.
• Process membership queries in a timely, accurate and efficient manner.
• Actively engage with members to deliver high-quality service.
• Work as part of a team focused on outstanding service from the Germany hub.

Skills

Outbound calling

Customer service

Communication skills

Organisational skills

Target driven

Resilient

Job description

Would you like to join Europe’s leading premium health and wellness group? Our team members are the ambassadors of our business and we are on the lookout for a passionate Member Support Advisor - Germany to join our team! Your role will effectively handle our member queries and requests received into the Member Support team via all contact channels including Chat, Telephone and Email. You will then process these membership queries in a timely, accurate and efficient manner and actively engage with our members to give the best possible quality and service.

Based at a hub within our Germany David Lloyd Club, you will work as part of a team focused on providing outstanding service and support to our members. This role is based in one of our Membership Hubs, with working hours of either 9:00-17:00 or 10:00-18:00, offering a consistent and structured working pattern.

*This role is located at our Germany membership hub*

We create an environment where our teams feel a sense of belonging, an environment where they can thrive, both physically and mentally whilst fulfilling their full potential

Our perks

• Free Club Membership for you and your family!
• 50% Discount on food and drinks.
• Discounts on Swimming, Tennis Lessons, and Personal Training.
• Opportunities for Career Advancement through internal training and development.
• Wagestream App: Get paid on demand!
• Access to our Benefits Suite.

About you

• Experience in outbound calling and handling customer queries is essential.
• Previous experience in a call centre environment would be desirable.
• Exceptional customer service skills.
• A drive to hit targets.
• Resilient with the ability to thrive in a fast-paced environment.
• Excellent communication and organisation skills.

Join us and help us create a thriving and inclusive culture. Together, we’re more than a Club!

You will need to be within a reasonable commuting distance of the hub, as this position is fully office-based.

Club Support Germany With over 150 clubs across the UK & Europe, David Lloyd Clubs is the leading premium health & wellness group.