Medical Support Assistant (Office Assistant)

US Military Treatment Facilities under DHA; Landstuhl; On-site; EUR 28,000 - 37,000; Full time

Job summary

US Military Treatment Facilities under DHA in Germany (overseas location) is seeking staff with specialized experience in electronic health record systems to schedule, reschedule, and cancel routine patient appointments, referrals, or specialty clinics. The role includes greeting patients, verifying eligibility, and routing calls or messages to clinical staff.

Four years of education beyond high school are required, obtained in an accredited business, secretarial or technical school, junior

Qualifications

• One year of specialized experience which includes electronic health record systems to schedule, reschedule, and cancel routine patient appointments, referrals, or specialty clinics.
• Greet patients, verify eligibility, explain basic clinic procedures, and route calls or messages to appropriate clinical staff.
• Education: Four years of education above the high school level in an accredited institution.

Responsibilities

• Schedule, reschedule, and cancel routine patient appointments, referrals, or specialty clinics using electronic health record systems.
• Greet patients and verify eligibility; explain basic clinic procedures.
• Route calls or messages to the appropriate clinical staff.

Education

Four years of education above high school level; accredited business/secretarial/technical school, junior college, college or university

Job description

About the Position:

Locality pay does not apply in the overseas area. Pay retention may be offered to selected applicants for positions at overseas locations. Pay retention will not be offered as an incentive for employees moving between overseas positions. Recruitment or relocation incentives MAY be authorized for highly qualified candidates.

Who May Apply: US Citizens

In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

Specialized Experience:

One year of specialized experience which includes electronic health record systems to schedule, reschedule, and cancel routine patient appointments, referrals, or specialty clinics. Greet patients, verifying eligibility, explaining basic clinic procedures, and routing calls or messages to appropriate clinical staff.

This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-04).

Education

Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university.

Combination of Education and Experience:

A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60. Add the two percentages.