Medical Referral Administrator

French Consulting; Geilenkirchen; On-site; EUR 30,000 - 42,000; Full time

Job summary

French Consulting in Geilenkirchen Air Base, Germany, seeks a Medical Referral Administration professional to support the MTF and beneficiaries. You will help optimize patient flow by processing referrals to specialty care, booking and validating appointments.

Requirements include English proficiency, strong communication, familiarity with Windows and MS Office, and a high school diploma. Healthcare experience is preferred; BLS training is a plus.

Qualifications

• English-language proficiency required.
• Excellent communication and customer service skills.
• Familiarity with Windows and MS Office.
• Must understand deadlines.
• Education: High School diploma or GED.
• Healthcare experience preferred.
• BLS training preferred but not mandatory.

Responsibilities

• Coordinates referral management to ensure information is provided promptly for continuity of care.
• Schedules specialty care referrals in MTF or Host Nation within 72 hours.
• Reviews referrals for appropriateness, covered benefits, and administrative completeness.
• Makes specialty care appointments in MTF or Host Nation.
• Assists patients with referral information and instructions.
• Serves as a health-benefits expert and maintains referral records.
• Participates with team to improve customer services/relations.
• Orients new personnel to the RMC team.
• Prepares and submits administrative reports.

Skills

Communication skills

English language proficiency

Customer service

Deadline oriented

Healthcare knowledge

Education

High School diploma or GED

Basic Life Support (BLS) training

Tools

Microsoft Windows

Microsoft Office

Job description

We are seeking individuals who want to join our Team at Geilenkirchen Air Base, Germany.

JOBOPENING

• Title: Medical Referral Administration
• Location: Geilenkirchen, Air Base, Germany
• Start Date: Immediately
• Job-Type: Full Time

Job Overview

Looking for administrative support for a Military Treatment Facility (MTF) staff and beneficiaries. The personnel shall ensure patient flow is optimized by assisting patients at the Referral Management Center (RMC) to process their referrals to specialty care and make their appointments including computerized appointment booking and appointment validation.

Qualifications

• English Language Requirement: Read, understand, speak, and write English.
• Excellent communication and customer service skills
• Familiarity with Microsoft Windows and Microsoft Office applications
• Personnel must understand the importance of deadlines.
• Education and Training: High School diploma or General Educational Development (GED) equivalency.
• Healthcare experience/knowledge preferred
• Completed and maintained Basic Life Support Training preferred not mandatory

Responsibilities Include but are not limited to:

• Coordinates referral management functions and ensures team members receive information promptly and efficiently to facilitate continuity of patient care.
• Coordinates specialty care referrals in MTF or Host Nation (HN) within 72 hours according to Access to Care Standards.
• Reviews specialty care referrals for appropriateness of medical facility, covered benefits, and administrative completeness.
• Makes specialty care appointments in MTF or HN.
• Assists in providing patients with specialty care referral information/instructions.
• Serves as a functional expert in the area of health benefits.
• Maintains and tracks referral records.
• Participates with team members in providing, assessing, and improving various customer services/relations.
• Assists in managing all forms of communication between beneficiaries, team members, internal staff and providers, network and outside providers, and ancillary health care workers.
• Orients new personnel to the RMC team.
• Prepares and submits administrative reports.

DOCPER/SOFA/Logistical Support Status

This position is not eligible for support under NATO Status of Forces Agreement (SOFA) supplemental agreement articles 72 or 73.

We are proud to be an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status.