- Manage and process surgery authorizations, particularly for orthopedic and spine procedures
- Review authorization requirements and verify insurance information
- Submit prior authorization requests through insurance portals
- Track authorization requests from submission through determination
- Ensure documentation and supporting information are complete and accurate
- Follow up on pending authorizations and outstanding requirements
- Maintain records of authorization status, reference numbers, correspondence, and next steps
- Assist with claims-related and insurance verification tasks
- Review denied or rejected authorization requests and identify denial reasons
- Prepare and submit insurance appeals
- Gather clinical documentation, notes, reports, and supporting records for appeals
- Track appeals and follow up within appropriate timelines
- Communicate updates and outstanding requirements to internal team members
- Navigate multiple insurance portals and research payer-specific requirements
- Make outbound calls to insurance companies regarding authorizations, appeals, claims, and documentation
- Document calls, reference numbers, decisions, and follow-up requirements
- Review procedure and insurance codes
- Reference clinical notes and reports through EHR/EMR systems
- Prepare reports, spreadsheets, and authorization documentation
- Maintain tracking spreadsheets and administrative records
- Handle information in accordance with HIPAA and confidentiality requirements
- Preferred: experience with orthopedic or spine surgery authorizations; familiarity with spine surgery procedure and insurance codes; understanding of workers' compensation; Epic, Cerner, Athena, Google Workspace/Google Sheets, Microsoft Teams, and previous support of a U.S.-based surgical, orthopedic, spine, or specialty medical practice
Requirements
- Previous hands‑on surgery authorization experience is required
- Previous experience navigating multiple insurance portals is required
- Strong understanding of the prior authorization and insurance appeals process is required
- Experience communicating directly with insurance companies is required
- Experience submitting and tracking authorization requests from start to completion
- Experience handling authorization denials and supporting the appeals process
- Ability to determine documentation and information required by different insurance companies
- Familiarity with insurance and medical procedure codes
- Ability to review clinical notes, reports, and supporting medical documentation
- Familiarity with EHR/EMR systems such as Epic, Cerner, Athena, or similar platforms
- Strong attention to detail and accuracy
- Ability to organize and track multiple authorization cases simultaneously
- Ability to prioritize tasks based on urgency and authorization timelines
- Strong documentation and follow‑up skills
- Professional communication skills when speaking with insurance representatives
- Ability to work independently and consistently follow cases through resolution
- Understanding of HIPAA, confidentiality, and accuracy when handling medical and insurance information
- Must speak and write English clearly and professionally
- Must have relevant work experience
- Must provide an NBI Clearance and/or Local Police Clearance before onboarding
- Must be available to attend video meetings with camera on when required
- Reliable laptop or desktop computer
- Stable high‑speed internet connection of at least 25 Mbps
- Noise‑canceling headset
- Working webcam
- Quiet and professional work environment
- Preferred: experience with orthopedic or spine surgery authorizations; familiarity with spine surgery procedure and insurance codes; understanding of workers' compensation; Epic, Cerner, Athena, Google Workspace/Google Sheets, Microsoft Teams, and previous support of a U.S.-based surgical, orthopedic, spine, or specialty medical practice
Core Competencies
Demonstrates expertise in managing surgery authorizations, particularly for orthopedic and spine procedures, with a strong understanding of the prior authorization and insurance appeals process. Proficient in navigating insurance portals, handling denials, and ensuring compliance with HIPAA regulations.
Highest-signal resume keywords
- Surgery Authorization Experience
- Insurance Portal Navigation
- Prior Authorization Process
- Insurance Appeals Process
- EHR/EMR Systems Familiarity
Hard Skills
- Authorization Request Submission
- Insurance Verification
- Documentation Review
- Claims Processing
- Procedure Code Familiarity
- Clinical Documentation Review
- Tracking and Reporting
- Denial Reason Identification
- Appeal Preparation
- HIPAA Compliance
Soft Skills
- Attention to Detail
- Professional Communication
- Organizational Skills
- Follow‑Up Skills
- Independent Work
Certifications & Qualifications
- NBI Clearance
- Local Police Clearance
Industry Keywords
- Orthopedic Surgery
- Spine Surgery
- Workers’ Compensation
- Insurance Codes
- Medical Procedure Codes
Tools & Technologies
- Epic
- Cerner
- Athena
- Google Workspace
- Microsoft Teams