System Access Specialist

Jobtailor; Deutschland; Remote; EUR 45.000 - 60.000; Vollzeit

Zusammenfassung

Jobtailor is hiring for a remote Access Management Specialist to process and manage user access requests across multiple client systems in a healthcare-focused environment.

The role emphasizes ticket-based work, documentation, and collaboration with client teams, vendors, and internal stakeholders while maintaining strict privacy and security standards.

Qualifikationen

• 2+ years of customer service or help desk experience.
• Proficiency with Microsoft Office tools (Excel, Word, Outlook, Teams, SharePoint, OneNote).
• Strong attention to detail and ability to prioritize, organize work, and meet deadlines.
• Clear written and verbal communication skills.
• Ability to work independently in a remote environment.

Aufgaben

• Process and manage user access requests across multiple R1 service lines and client systems.
• Track, prioritize, and follow up on requests, tasks, incidents, and assignments through a ticketing system.
• Provision and deprovision user access at end-user and application levels.
• Monitor access issues and partner with users and client contacts to resolve missing or delayed access.
• Maintain client job aids, access trackers, process documentation, and troubleshooting guides.
• Respond to internal and external questions regarding access status and next steps.
• Communicate with client points of contact and provide status updates to System Access leadership.
• Participate in client touchpoints and collaborate with clients, vendors, Operations, Client Experience, and other business teams.
• Handle confidential information according to healthcare privacy and security requirements.

Kenntnisse

Customer service

Attention to detail

Clear communication

Independent work

Time management

Ausbildung

High school diploma

Tools

Epic

Oracle Health/Cerner

MEDITECH

Salesforce

ServiceNow

Excel

Word

Outlook

Teams

SharePoint

Jobbeschreibung

• Process and manage user access requests across multiple R1 service lines and client systems
• Track, prioritize, and follow up on requests, tasks, incidents, and assignments through a ticketing system
• Provision and deprovision user access at end-user and application levels
• Monitor access issues and partner with users and client contacts to resolve missing or delayed access
• Maintain client job aids, access trackers, process documentation, and troubleshooting guides
• Respond to internal and external questions regarding access status and next steps
• Communicate with client points of contact and provide status updates to System Access leadership
• Participate in client touchpoints and collaborate with clients, vendors, Operations, Client Experience, and other business teams
• Handle confidential information according to healthcare privacy and security requirements

Requirements

• 2+ years of customer service, help desk, system access, or related support experience
• Proficiency with Microsoft Office tools, particularly Excel, Word, Outlook, Teams, SharePoint, and OneNote
• Strong attention to detail and ability to assess priorities, organize work, and meet deadlines
• Clear written and verbal communication skills
• Ability to maintain professional relationships with internal and external contacts
• Ability to work independently in a remote environment using available tools and resources effectively
• Ability to manage multiple requests simultaneously and document process changes accurately
• High school diploma or equivalent
• Experience supporting healthcare organizations, hospital systems, health information management, or revenue cycle operations (preferred)
• Familiarity with Epic, Oracle Health/Cerner, MEDITECH, or STAR (preferred)
• Experience with Salesforce or ServiceNow online ticketing platforms (preferred)
• Experience supporting users or clients across multiple time zones in a remote environment (preferred)

Core Competencies

Demonstrates proficiency in managing user access requests and maintaining documentation while ensuring compliance with healthcare privacy and security requirements. Strong communication and organizational skills are essential for collaborating with clients and managing multiple tasks effectively.

Highest-signal resume keywords

• User Access Management
• Microsoft Office Proficiency
• Customer Service Experience
• Ticketing System Experience
• Healthcare Support Experience

Hard Skills

• User Access Provisioning
• Process Documentation
• Troubleshooting
• Data Tracking
• Incident Management

Soft Skills

• Attention to Detail
• Clear Communication
• Professional Relationship Management
• Organizational Skills
• Independent Work

Industry Keywords

• Healthcare Privacy
• Health Information Management
• Revenue Cycle Operations
• Client Experience
• Remote Support

Tools & Technologies

• Epic
• Oracle Health/Cerner
• MEDITECH
• Salesforce
• ServiceNow
• Microsoft Excel
• Microsoft Word
• Microsoft Outlook
• Microsoft Teams
• Microsoft SharePoint