Manager, Strategy and Operations

Brightwheel; Deutschland; Vor Ort; EUR 90.000 - 150.000; Teilzeit

Zusammenfassung

Brightwheel’s Expansion sales operations leadership role seeks an experienced RevOps professional to lead a small team and shape go-to-market decisions across curriculum, professional development, and financial products. You will partner across Expansion business owners, Sales, PDE, and Finance to translate analytics into operational actions and build scalable processes that drive growth.

You will also design lead scoring models, AI-driven analytics, and end-to-end workflows for the Expansion

Qualifikationen

• 5–7 years of experience in SaaS Ops, RevOps or GTM Ops, with at least 2 years leading 2+ people.
• Strong analytical fluency and hands-on data warehousing experience (Redshift/Snowflake or equivalent).
• Demonstrated AI fluency: built end-to-end automated workflows that run without manual input.
• Proven track record of developing high-performing ICs and coaching toward independence.
• Excellent program management: end-to-end ownership of multi-stakeholder initiatives.
• Executive communication: present recommendations clearly and adapt based on feedback.

Aufgaben

• Lead the Sales Operations function for Brightwheel’s Expansion business — which covers our emerging product lines including curriculum, professional development, and financial products — managing a team of 2 to start
• Partner cross-functionally with Expansion business owners, Sales leadership, PDE, and Finance to define priorities, align on strategy, and translate analytical output into operational decisions.
• Contribute to strategy — not just execution. Help GTM leadership think through how the Expansion function should evolve: what to build, in what sequence, and with what resources. Bring a point of view on how to structure go-to-market motions when selling multiple products to the same customer.
• Design and implement scalable processes and playbooks that support the full Expansion sales motion — from lead routing and scoring to rep workflow, handoff design, and post-sale coordination.
• Design and ship lead scoring models and value-based routing frameworks using product signals, behavioral data, and firmographic inputs from Salesforce, Gong, and Clay.
• Build AI-driven analytical workflows — automated closed-loss analysis, Gong transcript classification, distribution QA, account segmentation — that run without manual intervention.
• Run the Expansion funnel analytics cadence: connect rate diagnostics, close rate analysis, ICP development, and rep performance benchmarking.
• Present in WBRs, MBRs, and exec forums; represent the Expansion Revenue Operations function with clarity and confidence.

Kenntnisse

SaaS Operations

RevOps/GTM Ops

Team Leadership

Data Analytics

AI/Automation

Executive Communication

Program Management

Tools

Redshift

Snowflake

Salesforce

Sigma

Jobbeschreibung

Responsibilities

• Lead the Sales Operations function for Brightwheel’s Expansion business — which covers our emerging product lines including curriculum, professional development, and financial products — managing a team of 2 to start
• Partner cross-functionally with Expansion business owners, Sales leadership, PDE, and Finance to define priorities, align on strategy, and translate analytical output into operational decisions.
• Contribute to strategy — not just execution. Help GTM leadership think through how the Expansion function should evolve: what to build, in what sequence, and with what resources. Bring a point of view on how to structure go-to-market motions when selling multiple products to the same customer.
• Design and implement scalable processes and playbooks that support the full Expansion sales motion — from lead routing and scoring to rep workflow, handoff design, and post-sale coordination.
• Design and ship lead scoring models and value-based routing frameworks using product signals, behavioral data, and firmographic inputs from Salesforce, Gong, and Clay.
• Build AI-driven analytical workflows — automated closed-loss analysis, Gong transcript classification, distribution QA, account segmentation — that run without manual intervention.
• Run the Expansion funnel analytics cadence: connect rate diagnostics, close rate analysis, ICP development, and rep performance benchmarking.
• Present in WBRs, MBRs, and exec forums; represent the Expansion Revenue Operations function with clarity and confidence.

Requirements

• 5–7 years of experience in SaaS Ops, RevOps, GTM Ops, or a comparable function, with at least 2 years directly managing 2+ people.
• Strong analytical fluency and hands-on experience with Redshift, Snowflake, or equivalent data warehouse; comfortable with Sigma, Salesforce, and analytical tooling.
• Demonstrated AI fluency: you've built end-to-end automated workflows, not just used AI to assist manual work. You should be able to describe something you've built that runs without you.
• A track record of developing strong individual contributors — you build team systems, document institutional knowledge, and coach toward independence.
• Program management chops: you've owned multi-stakeholder projects end-to-end — scoped them, managed the timeline, resolved blockers, and delivered. You don't need a PM to stay on track.
• Executive communication skills: leads with a recommendation, defends it clearly, and adjusts based on feedback without losing the thread.