Manager, GTM Systems and Innovation

Usercentrics; München; Hybrid; EUR 110,000 - 160,000; Full time

Benefits offered by this job

Development Budget

Language Courses

Hybrid work policy

Workcation

Online yoga

Massages

Headspace App

Team events

Snacks & drinks

Job summary

Usercentrics is seeking a Manager, GTM Systems & Innovation to own CRM architecture, governance, and the GTM tech stack, aligning investments with pipeline quality and forecasting reliability.

You will lead a small team across Salesforce admin, GTM engineering, and architecture, driving AI-native automation and ensuring data hygiene, attribution, and value realization across Self Serve, Sales Led, and Partner Led motions.

Qualifications

• 5+ years of RevOps, Salesforce administration and GTM systems with architecture ownership.
• Experience managing a technical team in a high-growth B2B SaaS environment.

Responsibilities

• Own CRM architecture and governance end-to-end, ensuring Salesforce supports all GTM motions.
• Set roadmaps for the GTM tech stack with clear business outcomes like pipeline quality and forecasting reliability.
• Lead and grow a small team across Salesforce administration, architecture, and GTM engineering.
• Drive AI-native workflows and automation to reduce manual work and improve seller productivity.
• Own attribution and data hygiene practices with BI for data infrastructure.
• Drive adoption and value realization of new capabilities across GTM teams.
• Continuously evaluate GTM tooling and market trends for ROI.

Skills

Salesforce administration

GTM systems

Team leadership

AI automation

Data governance

CRM architecture

Workflow automation

n8n

Clay

Outreach

Tools

Salesforce

n8n

Clay

Outreach

Job description

Manager, GTM Systems & Innovation

Hybrid (minimum of 2-3 days a week from the office)

Shape the Future of Privacy
Usercentrics is a global leader in data privacy and privacy-led marketing solutions. We believe there is no need for a trade-off between growth and privacy compliance. Our vision is to unlock the potential of data privacy to empower a thriving digital ecosystem. We work with companies to create a healthy balance between data-driven business and privacy-led marketing for every size of enterprise. Our customers build trust with their users through improved transparency and control to drastically improve marketing and monetization, while achieving full privacy compliance.

About the Role

Revenue Operations is the horizontal backbone behind Usercentrics’ three go-to-market motions — Self Serve, Sales Led, and Partner Led. As we scale, our Salesforce ecosystem and wider GTM tech stack need a single owner who can turn ambitious business requirements into governed, scalable systems. As Manager, GTM Systems & Innovation, you’ll lead a team spanning Salesforce administration and GTM engineering, and you’ll be the one deciding how AI-native automation gets built into our GTM workflows. You’ll partner closely with other Revenue Operations teams, the broader GTM organization, and stakeholders across Finance and Product to translate business requirements into efficient, reliable systems.

Responsibilities

• Own CRM architecture and governance end-to-end, ensuring Salesforce supports Self Serve, Sales Led, and Partner Led without compromising on data integrity.
• Set the roadmap and standards for the wider GTM tech stack, tying every major investment to a clear business outcome - pipeline quality, forecasting reliability, or support efficiency - not just tool delivery.
• Lead and grow a small team spanning Salesforce administration, Salesforce architecture, and GTM engineering, keeping the team focused on high-impact initiatives tied to clear business outcomes, and acting as the final technical decision-maker on system changes.
• Drive AI-native workflows and automation across GTM - from propensity and churn scoring models to workflow automation - that reduce manual work, increase seller and CS productivity, and improve the customer experience.
• Own attribution and data hygiene practices, partnering closely with BI on the underlying data infrastructure and pipeline.
• Drive adoption and value realization of the systems you build, partnering with GTM Enablement to make sure new capabilities actually change day-to-day behavior, not just go live.
• Continuously evaluate GTM tooling and market trends, bringing investment recommendations to the VP of Revenue Operations based on expected business impact and ROI.

Experience

• 5+ years of experience in RevOps, Salesforce administration and GTM systems, with real ownership of architecture-level decisions.
• Experience managing a technical team in a high-growth B2B SaaS environment.

Technical Skills

• Deep, hands-on Salesforce expertise (architecture, automation, integrations).
• Practical experience with tools like n8n, Clay, and Outreach, and with AI-assisted workflows in a revenue context.

Operating Skills

• Strong data instincts: comfortable owning attribution, data hygiene, and governance across a growing tech stack.
• Confident operating independently and making system decisions without needing to elevate every call.
• Comfortable being the technical backstop for a Solution Architect, Administrator, and Engineer, without needing to do the hands‑on build yourself day to day.

Include

• Development Budget for every employee: 800,- EUR / year
• Job-related Language Courses (English, German, Czech, Spanish etc.): 350,- EUR / year
• Hybrid working policy and the possibility to take a workcation (90 days per year from a European country
• Online yoga sessions
• Massages
• Headspace App
• Events - Team Buildings, happy hours, parties/get togethers, occasional company covered breakfasts/lunches, in/across offices, online/in person etc
• Gifts - We celebrate life & work milestones at UC (work anniversaries, new born babies and similar)
• Snacks, fruits, coffee and drinks in the office

Joining Usercentrics means becoming part of a fast-growing, diverse and international team of tech enthusiasts and entrepreneurially-minded who build our success story together

Company culture is important to us - we strive to continuously develop a positive, vibrant and inspiring environment that enables everyone to thrive both personally and professionally

Get involved! We have plenty of initiatives and love to see people from all department enthusiastically participating and shaping our future together in different cross-department projects

Your work-life balance is important to us too - we offer flexible working hours, hybrid working and the possibility of workcations (in accordance with our company policy)

We always remember to have fun along the way, both in our day-to-day work and at our regular team events on site in our offices in Munich, Copenhagen, Odense, Lisbon, New York and Buenos Aires or online

You are the most valuable asset to our company which is why we’re happy to offer awesome benefits like our personal development budget, job-related language courses and a lot more (depending on your location) to focus on your well being

Usercentrics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.