Manager Social Media | Commerce Operations & Technology (f/m/x)

Douglas Service GmbH; Düsseldorf; Vor Ort; EUR 90.000 - 120.000; Vollzeit

Zusammenfassung

Douglas Service GmbH in Düsseldorf sucht eine erfahrene Fachkraft für Social Commerce, die die Entwicklung neuer Features leitet und als zentrale Schnittstelle zwischen IT, operativen Einheiten und externen Technologiepartnern agiert.

Sie gestalten die technische Strategie, priorisieren Funktionen mit Marketing, Vertrieb, Kundendienst und Produktentwicklung und überwachen externer Partner hinsichtlich SLAs und Ergebnissen.

Qualifikationen

• Abgeschlossenes Studium in einem der genannten Felder oder vergleichbare Qualifikation.
• Mehrjährige relevante Berufserfahrung im Social Commerce, E-Commerce oder technologiegetriebenen Umgebungen.
• Starke Verständnis digitaler Plattformen und Integrationen.

Aufgaben

• Leitung der Entwicklung und Implementierung neuer Features zur Optimierung unserer Social-Commerce-Funktionen.
• Zentrale Schnittstelle zwischen IT, Fachbereichen und externen Technologiepartnern.
• Sicherstellung der nahtlosen Integration von Social-Commerce-Lösungen in bestehende Systeme und Prozesse.
• Identifikation von Technologien, Trends und Best Practices zur Innovation und Wachstum.
• Entwicklung der technischen Strategie für Social Commerce im Einklang mit Geschäftsziele.
• Zusammenarbeit mit Marketing, Vertrieb, Customer Service und Produktentwicklung zur Anforderungserhebung und Priorisierung.
• Management externer Partner, Monitoring von SLAs und Projektergebnissen.
• Beratung von Social Analytics zur Leistungsbewertung und Optimierung von Features.
• Ableitung von Maßnahmen zur Verbesserung der Nutzererfahrung und ROI.

Kenntnisse

Social commerce

Projektmanagement

Stakeholder management

Englischkenntnisse

Deutschkenntnisse

Ausbildung

Studium in Wirtschaftsinformatik, Informatik, Digitales Business, E-Commerce oder vergleichbar

Tools

Systemintegration

Technische Entwicklungsprozesse

Vendor Management

Jobbeschreibung

TASKS WITH IMPACT

• Lead the development and implementation of new features to continuously enhance our social commerce capabilities
• Act as the central interface between IT, operational business units and external technology partners
• Ensure the seamless integration of social commerce solutions into existing systems and business processes
• Identify emerging technologies, market trends and best practices to unlock innovation and growth opportunities for DOUGLAS
• Develop and continuously refine the technical strategy for social commerce in line with overarching business objectives
• Collaborate closely with Marketing, Sales, Customer Service and Product Development to gather requirements and prioritize features
• Manage external technology partners and monitor compliance with agreed deliverables, service level agreements and project objectives
• Partner with the Social Analytics teams to evaluate the performance of social commerce features and identify optimization opportunities
• Derive targeted measures to improve the user experience, increase engagement and maximize return on investment
• Oversee technical projects from requirements analysis and implementation through to successful launch and continuous improvement

YOUR SKILLS

• Degree in Business Informatics, Computer Science, Digital Business, E-Commerce or a comparable field
• Several years of relevant professional experience in social commerce, e-commerce, digital product management or technology-driven business environments
• Strong understanding of digital platforms, system integrations and technical development processes
• Proven experience in managing cross-functional projects and translating business requirements into scalable technical solutions
• Confident communication and stakeholder management skills across technical teams, operational business units and external partners
• Sound knowledge of current social commerce technologies, digital trends and relevant market developments
• Analytical mindset with the ability to evaluate performance data, identify optimization opportunities and derive effective measures
• Structured, proactive and solution-oriented approach combined with strong organizational skills
• Experience in vendor management, service level agreements and the coordination of external technology providers
• Excellent written and spoken English skills with German language skills considered an advantage

DO YOU RECOGNIZE YOURSELF?

As an international employer, we stand for equal opportunities and diversity. We therefore welcome applications from mothers, fathers, people with disabilities and people from the LGBTQIA+ community. Please let us know if, for example, we should use a gender-neutral pronoun, if you need barrier-free access to our offices or if we should allow more time for the application process.
We look forward to hearing from you!

About the DOUGLAS Group

The DOUGLAS Group, with its commercial brands DOUGLAS, NOCIBÉ, Parfumdreams and Niche Beauty, is the number one omnichannel premium beauty destination in Europe. The DOUGLAS Group is inspiring customers to live their own kind of beauty by offering a unique assortment online and in around 1,970 stores. With unparalleled size and access to customers, the DOUGLAS Group is the partner of choice for brands and offers a premium range of selective and exclusive brands as well as own corporate brands. The assortment includes fragrances, color cosmetics, skin care, hair care, accessories as well as beauty services. Strengthening its successful omnichannel positioning while consistently developing superior customer experience is at the heart of the DOUGLAS Group strategy “Let it Bloom”. The winning business model is underpinned by the Group’s omnichannel proposition, leading brands, and data capabilities. In the financial year 2024/25, the DOUGLAS Group generated sales of 4.58 billion euros and employed more than 19,900 people across Europe. The DOUGLAS Group (Douglas AG) is listed at the Frankfurt Stock Exchange.

Fähigkeiten

• Es ist kein Abschluss erforderlich
• Du beherrscht Englisch

Was wir bieten

Vertrag: vollzeit jobs

Anstellungsart: vollzeit jobs

Art des Stellenangebotes: Intern