Manager, Customer Support Operations (Fully Remote)

Fresno Summit Advisors; Deutschland; Remote; EUR 90.000 - 130.000; Vollzeit

Zusammenfassung

Fresno Summit Advisors is seeking a seasoned leader to oversee a high-volume customer operations team within healthcare services. You will ensure service levels, quality standards, and satisfaction goals are met, while sustaining performance and addressing capacity and workflow challenges.

Ideal candidates bring 7+ years in customer operations or contact center leadership and at least 3 years directing a BPO or high-performing teams. Proficiency with Salesforce or Zendesk is preferred.

Qualifikationen

• 7+ years in customer operations, healthcare, or contact center leadership.
• 3+ years leading a BPO team or high-performing customer-facing teams.
• Experience with CRM platforms like Salesforce or Zendesk.

Aufgaben

• Manage day-to-day performance of a customer operations team supporting healthcare services.
• Hire, mentor, and develop supervisors and frontline team members, overseeing a BPO.
• Drive operational excellence by identifying process inefficiencies and implementing scalable improvements.

Kenntnisse

Customer operations leadership

Team leadership

Process improvement

Tools

Salesforce

Zendesk

Jobbeschreibung

• Lead a customer operations team in a high-volume healthcare services environment.
• Ensure service levels, quality standards, and customer satisfaction goals are consistently achieved.
• Monitor operational performance and proactively address capacity, workflow, and service challenges.

What You'll Do:

• Manage day-to-day performance of a customer operations team supporting healthcare services.
• Hire, mentor, and develop supervisors and frontline team members, overseeing a BPO.
• Drive operational excellence by identifying process inefficiencies and implementing scalable improvements.

What We're Looking For:

• 7+ years in customer operations, healthcare, or contact center leadership.
• 3+ years leading a BPO team or high-performing customer-facing teams.
• Experience with CRM platforms like Salesforce or Zendesk.

Fresno Summit Advisors

Fresno Summit Advisors partners with a rapidly growing healthcare technology company that simplifies financial and administrative experiences for healthcare organizations and consumers. The company is scaling nationally, fostering a culture of accountability, collaboration, and continuous improvement.