Director, Care Delivery

Jobtailor; Deutschland; Vor Ort; EUR 90.000 - 130.000; Vollzeit

Zusammenfassung

Jobtailor seeks a senior operations leader to orchestrate daily multidisciplinary care activities and drive scalable workflows. You will optimize patient access, quality, and staffing while aligning teams around KPIs and outcomes.

The role emphasizes data-driven improvements, collaboration with cross-functional teams, and overseeing virtual care operations to support a growing health services model.

Qualifikationen

• 7+ years of progressive leadership experience in healthcare operations.
• 3+ years leading virtual care, telehealth, or digital health operations.
• Experience managing multidisciplinary teams including care coordinators and clinicians.
• Proven capacity planning, utilization management, and performance improvement.

Aufgaben

• Lead and oversee daily operations of multidisciplinary care teams.
• Develop operational strategies to improve patient access, care quality, and efficiency.
• Establish scalable processes to support growth and evolving patient needs.
• Be accountable for KPIs and service-level metrics.
• Oversee provider utilization and scheduling across physicians and APPs.
• Influence workforce planning and staffing frameworks.
• Coordinate care teams and providers to enhance patient journey and outcomes.
• Partner with cross-functional teams to implement new programs and tech.
• Drive continuous improvement using data and performance insights.

Kenntnisse

Leadership experience

Team leadership

Data-driven decision making

Communication

Ausbildung

Bachelor's degree

Master's degree (preferred)

Tools

Telehealth platforms

Jobbeschreibung

Responsibilities

• Lead and oversee daily operations of multidisciplinary care teams, including care coordinators, medical assistants, and nursing support staff.
• Develop and implement operational strategies that improve patient access, care quality, and team efficiency.
• Establish scalable processes and workflows to support organizational growth and evolving patient needs.
• Accountable for operational performance through key performance indicators (KPIs) and service-level metrics.
• Oversee provider utilization and capacity management across physicians and advanced practice providers for scheduling efficiency, panel management, and appointment access metrics.
• Influence workforce planning and drive staffing frameworks to ensure optimal team coverage to meet patient demand.
• Ensure seamless coordination between care teams and providers throughout the patient journey that enhance patient satisfaction and clinical outcomes.
• Partner with cross-functional teams to implement new programs, workflows, and technology enhancements.
• Drive continuous improvement initiatives using data and performance insights in scaling and evolving Form Health's virtual care model.
• Foster a culture of accountability, collaboration, continuous improvement, and patient-centered care.
• Support change management efforts and organizational initiatives that improve care delivery and operational effectiveness.

Qualifications

• Bachelor's degree required; Master's degree in Healthcare Administration, Business Administration, or related field preferred.
• 7+ years of progressive leadership experience in healthcare operations, care delivery, or clinical operations.
• 3+ years of experience leading virtual care, telehealth, or digital health operations preferred.
• Experience managing multidisciplinary healthcare teams, including care coordinators, medical assistants, nursing teams, and provider operations.
• Demonstrated success in provider capacity planning, utilization management, and operational performance improvement.
• Strong analytical and data-driven decision-making skills.
• Proven ability to lead teams through growth, change, and process transformation.
• Exceptional communication, collaboration, and leadership skills.