Manager Customer Support (Fully Remote)

Unit4; Deutschland; Remote; EUR 70.000 - 100.000; Vollzeit

Benefits dieser Stelle

Remote work

Mentorship

Growth opportunities

Flexible leave policy

Zusammenfassung

Unit4 is seeking a results-oriented Customer Success Manager to lead and unite global support teams, ensuring an excellent and consistent customer experience. You will track performance, drive improvements with data, and build action plans to close gaps across regions.

The role emphasizes a data-centric approach, resilience, and collaboration with colleagues worldwide. The company highlights a trust-based culture and growth opportunities, with flexible, remote-friendly work arrangements.

Qualifikationen

• Strong manager with proven track record of delivering great customer outcomes.
• Resilient, data-centric, and comfortable with reports and charts.
• Collaborative, with ability to work across global support groups.

Aufgaben

• Ensure all support teams deliver an excellent and consistent customer experience.
• Track performance against agreed metrics and use data to drive improvements.
• Build and own action plans for areas of improvement.

Kenntnisse

Customer experience

Data-driven

Reporting

Cross-functional collaboration

Jobbeschreibung

• Ensure all support teams deliver an excellent and consistent customer experience.
• Track performance against agreed metrics and use data to drive improvements.
• Build and own action plans for areas of improvement.

What We Offer:

• A culture built on trust and accountability.
• Flexible Leave Paid Time Off policy and remote working opportunities.
• Growth opportunities with talented colleagues and mentors.

Your Profile:

• Strong manager with proven track record of delivering great customer outcomes.
• Resilient, data-centric, and comfortable with reports and charts.
• Collaborative, with ability to work across global support groups.

Unit4

Unit4 is a cloud company redefining Enterprise Resource Planning (ERP) for mid-market people-centric organizations. With over 40 years of heritage, it is an agile, fast-growing company with a people-first culture.