Senior Customer Success Manager (Fully Remote)

Freshworks; Deutschland; Remote; EUR 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

Hybrid work model

Remote work from Germany

Zusammenfassung

Freshworks in Germany seeks an experienced Customer Success professional to act as a strategic consultant to mid-market and enterprise customers, owning the relationship as the primary point of contact.

This role requires fluency in German and English, 7+ years in a B2B customer success or related field, and the ability to translate business needs into technology solutions while partnering with the Strategic Account Manager on account plans and expansion opportunities.

Qualifikationen

• 7+ years of Customer Success or related experience in a B2B environment.
• Experience translating customer business needs into technology solutions.
• Fluent in German and English.

Aufgaben

• Act as a strategic consultant and trusted advisor to mid-market and enterprise customers.
• Own the customer as primary point of contact, defining success plans and ensuring clear communication.
• Partner with Strategic Account Manager to develop account plans and identify expansion opportunities.

Kenntnisse

Customer success

Consulting

Stakeholder management

German language

English language

B2B experience

Jobbeschreibung

• Act as a strategic consultant and trusted advisor to mid-market and enterprise customers.
• Own the customer as primary point of contact, defining success plans and ensuring clear communication.
• Partner with Strategic Account Manager to develop account plans and identify expansion opportunities.

Qualifications:

• At least 7+ years of Customer Success or related experience in a B2B environment.
• Experience consulting and translating customer business needs into technology solutions.
• Fluent in German and English.

Work Arrangement:

• Hybrid model from Berlin office (Mon/Wed/Thu in office, Tue/Fri remote) or 100% remote from anywhere in Germany.
• Engage with C-level stakeholders and conduct executive business reviews.

Freshworks

Freshworks builds uncomplicated service software that delivers exceptional employee and customer experiences. Nearly 75,000 companies, including Bridgestone and New Balance, trust Freshworks to power their operations.