Customer Experience Manager (Fully Remote)

Partner Company; Deutschland; Remote; EUR 30.000 - 40.000; Vollzeit

Benefits dieser Stelle

Employee Stock Options program

Flexible work arrangements

Zusammenfassung

Partner Company in Germany is seeking a data-driven Customer Experience Operations professional to own and continually improve the CX quality framework across support interactions.

You will analyze customer feedback and operational data to identify recurring issues, monitor CX metrics such as CSAT, CES, NPS, and ticket trends, and report on progress. The role offers flexible work arrangements including remote, office, or hybrid options. Competitive salary is €30,000–€40,000 annually.

Qualifikationen

• Minimum 2 years in Customer Experience Operations or Support Operations roles.
• Strong analytical skills and ability to identify root causes.

Aufgaben

• Own and continuously improve the customer experience quality framework across support interactions.
• Analyze customer feedback and operational data to identify recurring issues and improvement opportunities.
• Monitor and report on CX metrics such as CSAT, CES, NPS, and ticket trends.

Kenntnisse

Analytical skills

Root-cause analysis

CX Operations

Jobbeschreibung

• Own and continuously improve the customer experience quality framework across support interactions.
• Analyze customer feedback and operational data to identify recurring issues and improvement opportunities.
• Monitor and report on CX metrics such as CSAT, CES, NPS, and ticket trends.

Requirements:

• Minimum 2 years in Customer Experience Operations or Support Operations roles.
• Strong analytical skills and ability to identify root causes.
• Competitive salary range: €30,000 – €40,000 annually.
• Employee Stock Options program.
• Flexible work arrangements including remote, office, or hybrid options.

Partner Company

It is a fast-scaling digital marketplace serving millions of users worldwide. The work environment is highly collaborative, international, and performance-driven with a focus on continuous improvement.