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dxFeed предоставляет точные данные рынка в реальном времени и аналитическую информацию для крупных финансовых компаний по всему миру. В нашей команде требуется специалист по технической поддержке B2B, разбирающийся в рыночных данных и способный работать с глобальными клиентами в гибридном/удалённом формате.
Основные задачи включают устранение инцидентов в системах высокой нагрузки, взаимодействие с разработчиками и аналитиками, а также обучение пользователей и обмен знаниями внутри команды.
dxFeed provides accurate, real-time market data and insights to buy-side and sell-side firms worldwide, supporting traders, analysts, quants, and portfolio managers in capital markets.
Provide technical support to B2B clients using dxFeed market-data products; Troubleshoot and resolve issues in high-load financial systems delivering market data; Communicate with clients by providing technical guidance, recommendations, and integration support; Maintain accurate records of customer interactions, incidents, and resolutions; Identify root causes of technical problems and propose long-term solutions; Participate in system architecture discussions, documentation, procedures, and system-level test plans; Assist with the rollout of new products and services; Monitor system health, performance, and software behavior; Collaborate with developers, business analysts, technical writers, sales, legal, and finance teams; Communicate with external market-data providers, exchanges, brokers, and trading firms; Provide training and knowledge sharing for users and teammates; Stay current with technologies and trends in FinTech and market data; Follow security, quality, and compliance standards.
General interest in finance, including trading and investments; Experience working with clients around the globe; Strong communication and soft skills; Diligence and quick response to incoming tickets, monitoring alerts, calls, notifications, and chats; Ability to identify problems and pursue their resolution; Ability to work in a frequently changing context and handle stress; Console skills, including checking component configuration and basic Linux/Unix knowledge such as bash, configuration files, and logs; Basic knowledge of Java, Python, and/or C/C++; Basic knowledge of networking, infrastructure, IP, TCP, and computer science; Knowledge of clouds, SaaS, IaaS, and scalable solutions; Nice to have: understanding of the development process from a client request through production rollout, knowledge of system roles in this process, experience with production platforms and systems, continuous experience in large companies, ability to defend ideas and propose improvements for the team.
Possibility of hybrid/remote work mode; Flexible working hours; Fully paid additional wellness days: 3 unwell days per year; Medical insurance for employees and children; Fitness / Urban Sports Club Membership reimbursement; Meal allowance through Coverflex Card; Flexpay system through Coverflex; Modern office with new equipment; Parking spaces and transport reimbursement; Free drinks and snacks; Teambuilding activities and corporate parties; Football Club, Music club, and Speakers' club; Free admission to corporate external events; Possibility of joining conferences and professional fairs; Personal branding development support; Unlimited access to self-learning platforms; Certification opportunities; Mentorship Program; Parental bonus; Pension plan through Coverflex; Referral bonus; Paid leave for blood donation.