Responsibilities
- Investigate, assess, and resolve complex claims within authority limits
- Analyze policy coverage and liability to determine appropriate claim outcomes
- Develop and execute strategies to mitigate potential financial risk exposure
- Collaborate with legal counsel, underwriters, and external vendors
- Prepare comprehensive reports and documentation for claim decisions
- Ensure all regulatory requirements and compliance standards are met
- Manage communications with clients, brokers, and internal stakeholders throughout the claims process
- Participate in audits and quality control reviews
- Contribute to process improvement initiatives within the claims department
- Mentor and provide guidance to less experienced team members
Requirements
- English language fluency required
- 5 or more years of experience handling claims, preferably in specialty or complex lines
- Demonstrated expertise in managing complex or high-risk claims scenarios
- Experience working with brokers, legal professionals, and regulatory agencies
- Must hold and maintain all required licenses in all U.S. states where licensing is required to perform the duties
- Bachelor’s degree in business, insurance, risk management, or related field is preferred
- Experience handling litigated commercial auto/trucking claims
- Experience with catastrophic injury and wrongful death claims
- Advanced claims analysis and adjudication techniques
- Knowledge of FMCSA regulations and transportation industry operations
- Strong negotiation and settlement skills
- Proficiency in policy interpretation, risk assessment, and regulatory compliance
- Proficiency with claims management systems and related technology platforms
Core Competencies
Demonstrates expertise in managing complex claims, including litigated commercial auto/trucking claims and catastrophic injury cases, while ensuring compliance with regulatory standards. Proficient in claims analysis, risk assessment, and effective communication with stakeholders.
Highest-signal resume keywords
- Claims Management
- Complex Claims Handling
- Regulatory Compliance
- Negotiation Skills
- Claims Analysis
Hard Skills
- Claims Analysis
- Risk Assessment
- Policy Interpretation
- Adjudication Techniques
- Financial Risk Mitigation
- Complex Claims Management
- Litigated Claims Handling
- Catastrophic Injury Claims
- Wrongful Death Claims
- FMCSA Regulations
Soft Skills
- Communication Skills
- Mentoring
- Collaboration
- Negotiation Skills
- Process Improvement
Certifications & Qualifications
- Required Licenses in U.S. States
Industry Keywords
- Insurance
- Risk Management
- Transportation Industry Operations
- Regulatory Agencies
- Brokers
- Legal Counsel
Tools & Technologies
- Claims Management Systems
- Technology Platforms