Claims Adjuster – Commercial Auto Claims

Jobtailor; Deutschland; Remote; EUR 42.000 - 65.000; Vollzeit

Zusammenfassung

Jobtailor in Germany seeks an experienced claims professional to adjudicate and manage trucking-related bodily injury and property damage claims. You will oversee investigations, document detailed summaries, and ensure compliance with regulatory standards.

The role requires strong communication with insurers, brokers, and operators, plus the ability to handle high-pressure situations during nights and weekends. Proficiency in Excel and dedicated claims software is essential.

Qualifikationen

• Post-secondary education in an Insurance program or related program.
• 2+ years of experience in trucking, claims or safety and compliance is preferred.
• Experience with commercial lines and transportation liability
• Advanced knowledge of Microsoft Outlook and Excel
• Strong multi-tasking, time-management, customer service, and organizational skills
• Ability to maintain a high level of confidentiality
• Ability to stay calm in crisis situations

Aufgaben

• Evaluate and adjudicate complex claims, including those in litigation, ensuring compliance with all legal and regulatory requirements.
• Oversee the investigation, evaluation, and resolution of bodily injury claims involving company vehicles or drivers.
• Prepare detailed file summaries for internal reporting, large loss assessments, and reinsurance purposes, ensuring all pertinent information is accurately documented.
• Ensure all bodily injury claims are handled in accordance with industry best practices and company policies.
• Adjust physical damage claims including unreported damage claims.
• Negotiate directly with insurance company adjusters, claimants, and third-party claimant representatives upon receipt of critical information.
• Discuss accidents, damage, preventability and processes with commercial vehicle operators.
• Maintain files for litigation, subrogation, physical damage, liability and workers compensation claims.
• Report claims and accidents as necessary.
• Be available on-call for nights and weekends for serious accidents and other duties as necessary.
• Select, direct and manage vendor relationships including towing companies, body shops, garages, and parking/storage yards to obtain accurate costs for claim settlements.
• Update and post payments for repairs.
• Order police reports, set up new claim files, and confirm losses to insurers and brokers.
• Communicate with the Claims team, Safety/Compliance team, and other relevant stakeholders.

Kenntnisse

Multi-tasking

Time management

Customer service

Organizational skills

Ausbildung

Insurance program

Tools

Microsoft Outlook

Excel

Claims Management Software

Jobbeschreibung

• Evaluate and adjudicate complex claims, including those in litigation, ensuring compliance with all legal and regulatory requirements.
• Oversee the investigation, evaluation, and resolution of bodily injury claims involving company vehicles or drivers.
• Prepare detailed file summaries for internal reporting, large loss assessments, and reinsurance purposes, ensuring all pertinent information is accurately documented.
• Ensure all bodily injury claims are handled in accordance with industry best practices and company policies.
• Adjust physical damage claims including unreported damage claims.
• Negotiate directly with insurance company adjusters, claimants, and third-party claimant representatives upon receipt of critical information.
• Discuss accidents, damage, preventability and processes with commercial vehicle operators.
• Maintain files for litigation, subrogation, physical damage, liability and workers compensation claims.
• Report claims and accidents as necessary.
• Be available on-call for nights and weekends for serious accidents and other duties as necessary.
• Select, direct and manage vendor relationships including towing companies, body shops, garages, and parking/storage yards to obtain accurate costs for claim settlements.
• Update and post payments for repairs.
• Order police reports, set up new claim files, and confirm losses to insurers and brokers.
• Communicate with the Claims team, Safety/Compliance team, and other relevant stakeholders.

Requirements

• Post-secondary education in an Insurance program or related program.
• 2+ years of experience in trucking, claims or safety and compliance is preferred.
• Experience with commercial lines and transportation liability
• Advanced knowledge of Microsoft Outlook and Excel
• Strong multi-tasking, time-management, customer service, and organizational skills
• Ability to maintain a high level of confidentiality
• Ability to stay calm in crisis situations

Core Competencies

Demonstrates expertise in evaluating and adjudicating complex claims, particularly in bodily injury and commercial transportation, while ensuring compliance with legal and regulatory standards. Proficient in managing vendor relationships and maintaining accurate documentation for claims processing and reporting.

Highest-signal resume keywords

• Claims Evaluation
• Bodily Injury Claims Management
• Vendor Relationship Management
• Microsoft Excel
• Commercial Lines Experience

ATS Optimization Keywords

Hard Skills

• Claims Adjudication
• Investigation and Resolution
• File Summarization
• Physical Damage Claims Adjustment
• Negotiation Skills
• Accident Reporting
• Claims Documentation
• Subrogation Management
• Loss Confirmation
• Insurance Compliance

Soft Skills

• Multi-Tasking
• Time Management
• Customer Service
• Organizational Skills
• Crisis Management

Industry Keywords

• Transportation Liability
• Insurance Program
• Regulatory Compliance
• Litigation Management
• Commercial Vehicle Operations

Tools & Technologies

• Microsoft Outlook
• Claims Management Software