Leasing Staff Junior IT Client Support Technician (m/f/d)

Nintendo of Europe; Frankfurt; On-site; EUR 35,000 - 45,000; Full time

Job summary

Nintendo of Europe is looking for a Leasing Staff Junior IT Client Support Technician in Frankfurt, Germany. The ideal candidate will manage IT incidents and service requests while communicating effectively with customers. Requirements include a relevant Bachelor's degree and experience in customer support, with strong knowledge of Microsoft Operating Systems and fluency in both English and German. This role offers opportunities to work with a dynamic team dedicated to providing top-quality service.

Qualifications

• Degree as Bachelor of Science or IT with relevant experience is required.
• First experience in First Level support or a similar position is essential.
• Good knowledge of Microsoft and Mac systems is beneficial.

Responsibilities

• Manage IT related incidents and service requests.
• Communicate with customers to clarify their situations.
• Use ticketing system for communication and documentation.
• Provide telephone advice on IT products.
• Analyze and prioritize customer complaints.

Skills

Customer Relationship

Microsoft Operating Systems

Telephone support

English (fluent)

German (fluent)

Education

Bachelor of Science or IT-related degree

Job description

Nintendo Co., Ltd., headquartered in Kyoto, Japan, has been providing a wide range of entertainment products and experiences since its founding in 1889, beginning with the manufacture and sale of Hanafuda playing cards. Since the 1983 release of the Family Computer (Famicom) system in Japan, and continuing through Nintendo Switch 2, Nintendo’s focus has been the development, manufacturing, and sale of its gaming systems and software.

At Nintendo, we bring together employees with a wide range of characteristics and work together towards a common goal – to put smiles on the faces of people all over the world.

Leasing Staff Junior IT Client Support Technician (m/f/d)

Tasks

• Working on IT related incidents, problems and service requests within the Service Desk responsibility
• Communication professionally with the customers to verify and clarify situations reported
• Using the ticket system for documentation and communication
• Giving telephone advice and training for IT product-specific questions
• Analysing, prioritising and distributing customer complaints

Requirements

• Degree as Bachelor of Science or IT and/or related education with the relevant working experience
• First experience at a telephone helpdesk, First Level support or a similar position
• Good knowledge of Microsoft Operating Systems
• Understanding of Mac systems would be beneficial
• Experienced in Customer Relationship to understand and identify needs
• Very good written and spoken English and German skills
• High level of customer and service orientation

Are you interested? We look forward to receiving your application, including your earliest possible starting date and salary expectation.