Launch Manager

Remarkable AI; München; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A dynamic customer onboarding firm in Germany is seeking a Launch Manager to oversee the onboarding experience of new clients. You will manage customer relationships through the pilot period, develop marketing strategies, and provide insights through data analysis. The ideal candidate should thrive in fast-paced environments, possess exceptional organizational skills, and have strong communication abilities. Experience in customer support or management consulting is a plus.

Qualifikationen

• Cultural fit with company values.
• 2+ years management consulting experience preferred.
• 2-3 years in customer onboarding with analytical skills.

Aufgaben

• Manage new customers during the pilot onboarding period.
• Implement marketing campaign strategies for clients.
• Track tasks and action items during onboarding.
• Ensure a smooth hand-off to the Customer Success team.

Kenntnisse

Organizational skills

Analytical thinking

Communication skills

Customer experience orientation

Detail-oriented

Proactive problem-solving

Tools

Klaviyo

Shopify

Zendesk

Gorgias

Jobbeschreibung

As the Launch Manager, you'll be at the forefront of our onboarding experience for new customers, ensuring a seamless transition into our solutions.

Your impact

• Manage new customers throughout the pilot onboarding period
• Recommend and implement marketing campaign strategies for new customers
• Track tasks and action items during the pilot period
• Assist in the smooth hand-off process to Customer Success team when a customer converts
• Support Customer Success team during 30-day post pilot conversion
• Serve as the subject matter expert (SME) on the new customer during the onboarding phase, guiding the internal team with your expertise.
• Develop a deep understanding of brand styles and tones
• Analyze and interpret metrics and data to derive valuable insights, supporting data-driven decision-making
• Proactively identify missing workflows and implement measures to address any gaps in our processes.
• Quality review messages during the pilot period
• Monitor and track tech issues
• Verify we’re using the Remarkable platform functionality to its full potential (eg macros integration, escalation workflows, etc.)
• Skillfully action on various tasks, exhibiting a proactive and solution-oriented approach

Our values

• Honesty and transparency
• Do your best work
• Always learning and improving
• Empathy

Requirements

• Cultural fit with our values
• Extremely organized
• Analytical and data driven
• Enjoy learning about different companies and understanding their business
• Detail-oriented and motivated to help our clients and their companies be even more successful
• Excellent written and verbal communication skills, including content creation, public speaking and presentation skills
• Thrives on working in a fast-paced, frequently changing and evolving environment
• Energetic and positive team player
• Last and certainly not least, lover of customer experience!

About you

We seek individuals with a passion for excellence and a keen eye for detail. To excel in this role, you should possess the following qualities:

• Innate curiosity and enthusiasm for various brands, allowing you to understand and adapt to different brand styles seamlessly.
• An analytical mindset that enables you to identify opportunities for workflow improvements, enhancing overall efficiency and performance.
• Exceptional communication skills, both written and verbal, empowering you to build rapport with customers and internal teams effectively.
• A natural sense of organization and time management, allowing you to juggle multiple tasks with ease.

Preferred but not required

• 2+years management consulting experience
• 2-3 years in customer onboarding with demonstrated analytical and problem solving skills
• Previous experience in customer support
• Experience with software tools like Klaviyo, Shopify, Zendesk, Gorgias, etc