Junior Support Analyst – Procurement

Jobtailor; Deutschland; Remote; EUR 38.000 - 52.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a proactive customer service specialist to support clients through multiple channels and help build a robust knowledge base with clear, step-by-step articles.

You will conduct system tests, identify issues, and prepare accurate responses while participating in targeted training sessions. A strong emphasis on analytics, communication, and AI awareness will help transform processes and outcomes.

Qualifikationen

• Experience in customer service environments
• Experience creating knowledge base content and technical documentation
• Familiarity with customer support tools such as Freshdesk or Zendesk
• Analytical mindset and strong communication skills
• Interest in Artificial Intelligence technologies and their applications

Aufgaben

• Provide support through customer service channels to clients
• Create step-by-step system articles for the knowledge base
• Conduct system tests to identify errors and craft responses to potential questions
• Participate in and conduct training sessions as needed
• Enhance customer experience and contribute to customer success
• Apply a digital mindset and curiosity about new technologies, especially AI

Kenntnisse

Customer Service

Technical docs

Content creation

Analytical mindset

Strong communication

AI curiosity

Ausbildung

Business Administration

Tools

Freshdesk

Zendesk

Jobbeschreibung

• Provide support through the customer service channels available to clients
• Create step-by-step system articles for the knowledge base
• Conduct system tests to identify errors and develop answers to potential questions
• Participate in and conduct specific training sessions as needed
• Provide the best possible customer experience, contributing to customer success
• Apply a digital mindset, curiosity about new technologies, and an interest in understanding how Artificial Intelligence can transform processes, experiences, and results

Requirements

• A completed or ongoing degree in Business Administration or a related field is preferred
• Previous customer service experience in support environments
• Experience with customer support tools such as Freshdesk, Zendesk, or similar platforms
• Experience with technical documentation and content creation for knowledge bases
• Analytical mindset and strong communication skills
• Knowledge of or interest in Artificial Intelligence technologies, including tools, applications, and concepts
• This position is also open to people with disabilities

Core Competencies

Demonstrates expertise in customer service support, technical documentation, and knowledge base content creation, while leveraging an analytical mindset and strong communication skills to enhance customer experiences. Familiarity with Artificial Intelligence technologies and a digital mindset are essential for transforming processes and results.

Highest-signal resume keywords

• Customer Service Experience
• Technical Documentation
• Knowledge Base Content Creation
• Customer Support Tools
• Artificial Intelligence Knowledge

Hard Skills

• Technical Documentation
• Content Creation
• Analytical Mindset

Soft Skills

• Strong Communication Skills
• Curiosity About New Technologies

Industry Keywords

• Customer Success
• Support Environments
• Artificial Intelligence

Tools & Technologies

• Freshdesk
• Zendesk