Customer Support / Success Specialist

Jobtailor; Deutschland; Remote; EUR 55.000 - 83.000; Vollzeit

Zusammenfassung

Jobtailor is seeking an independent contractor to review domain-specific documents, provide structured feedback, and ensure quality and relevance. You will contribute analytical insight to high-impact evaluation projects and support AI system training initiatives.

The role requires a Bachelor’s degree, 2+ years in a relevant field, and strong Excel/PowerPoint/Word skills. Collaboration with researchers will be a key part of the work, with a focus on precise, guideline-driven analysis.

Qualifikationen

• Bachelor’s degree minimum.
• At least 2+ years of professional experience in a relevant domain.
• Experience in customer support, service delivery, or customer success roles.
• Strong analytical and written communication skills.
• Strong proficiency in Excel, PowerPoint, and Word.
• Strong document analysis and review skills.
• Based in the United States, Europe, UK, or Canada.
• Independent contractor status required.

Aufgaben

• Review, assess, and provide structured feedback on domain-specific documents.
• Ensure document quality, accuracy, and relevance.
• Contribute domain expertise and analytical skills to high-impact evaluation projects.
• Work on projects focused on training and enhancing AI systems.
• Collaborate with leading researchers.

Kenntnisse

Document Analysis

Analytical Skills

Customer Support Experience

Proficiency In Excel

Written Communication Skills

Ausbildung

Bachelor's degree

Tools

Excel

PowerPoint

Word

Jobbeschreibung

• Review, assess, and provide structured feedback on domain-specific documents
• Ensure document quality, accuracy, and relevance
• Contribute domain expertise and analytical skills to high-impact evaluation projects
• Work on projects focused on training and enhancing AI systems
• Collaborate with leading researchers

Requirements

• Bachelor’s degree (minimum)
• At least 2+ years of professional experience in a relevant domain
• Experience in customer support, service delivery, or customer success roles
• Strong analytical and written communication skills
• Strong proficiency in Excel, PowerPoint, and Word
• Strong document analysis and review skills
• Attention to detail and ability to follow structured guidelines
• Based in the United States, Europe, UK, or Canada
• Unable to support H1-B or STEM OPT candidates at this time
• Must work as an independent contractor

Core Competencies

Demonstrates strong analytical skills and attention to detail in document analysis and review, ensuring quality and relevance in domain-specific evaluations. Proficient in Excel, PowerPoint, and Word, with a focus on enhancing AI systems through structured feedback and collaboration.

Highest-signal resume keywords

• Document Analysis
• Analytical Skills
• Customer Support Experience
• Proficiency In Excel
• Written Communication Skills

Hard Skills

• Document Review
• Analytical Skills
• Attention To Detail
• Structured Feedback
• Quality Assurance

Soft Skills

• Collaboration
• Communication

Industry Keywords

• Customer Success
• Service Delivery
• AI Systems
• Domain Expertise

Tools & Technologies

• Excel
• PowerPoint
• Word