Junior Product Operations Manager

Personio; Berlin; Hybrid; EUR 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Office in Berlin-Mitte

Hybrid work model

Gym on-site

30 days annual leave

Flexible working hours

Zusammenfassung

Personio is seeking a proactive Customer Success professional to be the central interface between our customers, the product, and the development teams. You will drive operational excellence to delight customers and enable internal teams to work efficiently.

In this role you will develop and maintain our customer support strategy, refine the Knowledge Base, manage inquiries in our central help system, and collaborate with Data Scientists, Sales, and Product to craft proposals and solutions.

Qualifikationen

• Initial professional experience in Customer Success, Account Management, Product Management, or Technical Support – SaaS preferred.
• Strong customer orientation and communication skills.
• Excellent problem-solving and proactive hands-on mentality.
• Experience with ticketing systems and documentation tools like Zendesk, Notion, or Intercom.
• Structured work approach with foundational technical understanding.

Aufgaben

• Join the 7Learnings Tech Department and participate in daily Stand-ups and Grooming sessions.
• Develop, maintain, and advance our customer support strategy.
• Improve and refine Knowledge Base (Wiki, in-app help center).
• Manage and resolve customer inquiries within our central help system.
• Address customer queries for simple or routine questions.
• Create technical GitHub tickets for Developers and Data Scientists to resolve complex issues.
• Lead communication with customers, Data Scientists, and Sales to develop proposals and solutions.
• Summarize customer issues in dashboards for internal reporting and analysis.

Kenntnisse

Customer-oriented

Communication skills

Organizational skills

Problem-solving

German language proficiency

English proficiency

Tools

Zendesk

Notion

Intercom

Jobbeschreibung

About the role

You are the central interface between our customers, the product, and the development teams. With your operational excellence, you ensure that our customers are not just satisfied, but truly delighted, and that our internal teams can work effectively. If you want to optimize processes, centralize knowledge, and solve complex problems, then you are exactly right for us!

Your mission

• Become a part of the 7Learnings Tech Department and participate in our daily Stand-ups and Grooming sessions.
• Develop, maintain, and advance our customer support strategy.
• Improve and refine our Knowledge Base (Wiki, in-app help center).
• Manage and resolve customer inquiries within our central help system.
• Directly address customer queries for simple or routine questions.
• Create technical GitHub tickets for Developers and Data Scientists to resolve more complex customer issues.
• Lead communication with customers, Data Scientists, and Sales representatives to develop proposals and solution approaches.
• Summarize customer issues in dashboards for internal reporting and analysis.

Your profile

• Initial professional experience in Customer Success, Account Management, Product Management, or Technical Support – ideally within a SaaS environment.
• Strong customer orientation, communication skills, and organizational talent.
• Excellent problem-solving skills and a proactive hands-on mentality.
• Experience with ticketing systems and documentation tools (e.g., Zendesk, Notion, Intercom, or similar).
• Structured work approach and a foundational technical understanding.
• German C2 or Native Speaker proficiency.
• English C1 proficiency.

What we offer?

• A key role in a growing AI company with a strong customer base.
• A high degree of ownership and creative freedom/scope for design (Gestaltungsspielraum).
• Office in Berlin-Mitte with an on-site gym and a hybrid work model (Home office up to 3 days/week).
• 30 days of annual leave (vacation).
• Flexible working hours.
• A culture of trust, feedback, and continuous learning.
• Direct communication lines to Product Management and the Executive/Management team.