Junior Data Product Support (f/m/d) (Maternity Cover)

NET-A-PORTER; Aschheim; Hybrid; EUR 40.000 - 60.000; Vollzeit

Benefits dieser Stelle

32 days holiday

Mobile office 20% of hours

EU mobile office 10 days/year

Language courses

Staff discount 30%

Company pension

Discounted memberships for sports

Mental health support

Social Day

Employee Share Purchase Plan

Zusammenfassung

LuxExperience seeks a Junior Data Product Support (maternity cover 1 year) to join our Munich office. You will act as first-line support, troubleshoot data issues, and work with Engineering to route requests. The role requires SQL proficiency, strong English communication, and familiarity with BI tools in a hybrid setup.

The position offers a range of benefits, including holiday, mobile/remote work options, and staff discounts, with a focus on data governance and analytics collaboration.

Qualifikationen

• Solid knowledge of SQL with the ability to independently query data to analyze, validate, and troubleshoot business requests.
• Very good written and verbal communication skills in English.
• Understanding of the data ecosystem (data warehousing, ETL, APIs) and BI platforms or willingness to learn.

Aufgaben

• Act as the first line of support for urgent stakeholder requests, performing initial data screening, troubleshooting, and prioritization of issues.
• Coordinate with Engineering to route bugs or requests to analysts and engineers based on domain focus.
• Define, prioritize incoming operational requirements based on business value, urgency, and feasibility.
• Partner with Analytics stakeholders to align priorities and translate business needs into data requirements.
• Investigate data issues (e.g., attribution discrepancies, GA4/tracking, pipeline failures) using SQL.
• Contribute to improving product governance, documentation, and cross-functional ways of working.
• Support long-term quarterly planning and feedback gathering to improve data product adoption.

Ausbildung

Degree in Informatics / CS / Economics

Tools

Power BI

Tableau

Looker

Databricks

Jobbeschreibung

LuxExperience is the leading digital, multi-brand luxury group and the online shopping destination for luxury enthusiasts worldwide. LuxExperience operates a portfolio of some of the most distinguished store brands in digital luxury and creates communities for luxury enthusiasts with unique digital and physical experiences. Mytheresa, NET-A-PORTER and MR PORTER, jointly comprising the luxury segments of LuxExperience, offer highly curated edits of the most prestigious luxury brands across the world, featuring womenswear, menswear, kidswear, fine jewelry & watches, and lifestyle products. YOOX, which forms the off-price segment of LuxExperience, is the leading destination for multi-brand off-season online luxury shopping. The NYSE listed group operates worldwide.

To support our Data support team we are searching for a Junior Data Product Support (Maternity cover 1 year) (f/m/d) to be based in our Munich office.

What You Will Do

• Act as the first line of support for urgent stakeholder requests, performing initial data screening, troubleshooting, and prioritization of issues.
• Work closely with the Engineering Team to monitor team bandwidth and route bugs or requests to specific analysts and engineers based on their domain focus.
• Manage, define, and prioritize incoming operational requirements based on strategic business value, operational urgency, and technical feasibility.
• Partner with Analytics stakeholders to align priorities, manage expectations, and translate business needs into actionable data requirements.
• Coordinate the response to critical data issues (e.g., attribution discrepancies, GA4/tracking issues, pipeline failures) by conducting initial data investigations using SQL.
• Contribute to improving product governance, requirement documentation, and cross-functional ways of working.
• Support long-term quarterly planning and gather feedback to improve data product adoption and lifecycle management.

Who You Are

• Degree in (business) informatics, computer science, economics, business administration, or other relevant field
• Solid knowledge of SQL with the ability to independently query data to analyze, validate, and troubleshoot business requests
• Strong problem-solving skills, with the ability to effectively prioritize tasks when triaging time-sensitive requests
• Proactive, solution-oriented, and capable of translating complex technical concepts to non-technical business leaders and vice versa
• Very good written and verbal communication skills in English
• Good understanding of the data ecosystem (e.g., data warehousing, ETL processes, APIs) and BI platforms (e.g., Power BI, Tableau, Looker) or willingness to learn
• Experience using Databricks is a plus
• Previous experience in Data Product Management, Data Analytics, or an Operation Data Support role is a plus

What We Offer

• Up to 32 days of holiday, depending on the length of service, starting with 28 days
• Mobile office with up to 20% of your total contracted hours (job and position permitting)
• 10 days/year of mobile office abroad in EU-countries (job and position permitting)
• Language & e-learning courses
• Staff discount of up to 30%
• Company pension scheme
• Discounted membership for selected sports platforms & gyms
• Individual support on mental health & well-being (e.g. compatibility work and family life)
• Social Day
• Employee Share Purchase Plan

LuxExperience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics. If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.

Experience Level: Entry levelWorkplace Type: Hybrid