Junior Production Support Manager (f/m/d)

mytheresa.com GmbH; Aschheim; Hybrid; EUR 35.000 - 48.000; Vollzeit

Zusammenfassung

LuxExperience is seeking a Junior Production Support Manager to be based in Munich, hybrid, and join the Production Support Team. The role covers production support, order management, CMS maintenance, QA coordination, and cross-functional collaboration with Engineering, Product, and Business teams.

You will document issues, coordinate fixes with engineering, and help maintain clear procesess and post-mortem records. Requires 1-2 years in related fields and fluent English.

Qualifikationen

• 1-2 years of experience in production support, digital operations, or QA.
• Basic understanding of end-to-end e-commerce order lifecycles.
• Proficient with Jira, Confluence, ERP systems (Business Central or similar), CMS, and Google Workspace.
• Strong problem-solving skills and ability to escalate when needed.
• Fluent English with excellent written and verbal communication.
• Organized, proactive, and able to stay calm under pressure.

Aufgaben

• Identify, investigate, and troubleshoot day-to-day platform errors.
• Support core order management operations and monitor daily order flow issues.
• Coordinate real-time incident responses and communicate impact and resolution times.
• Maintain CMS content (size guides, policy pages, shipping info, tooltips).
• Collaborate with Engineering, Product, and Business teams to document issues.
• Support test planning and execution for feature releases; track bugs.
• Maintain up-to-date documentation of processes and resolutions.

Kenntnisse

1-2 years exp

Problem solving

Communication

Organized

Proactive

Calm under pressure

Fluent English

Tools

Jira

Confluence

Business Central

CMS

Google Workspace

Jobbeschreibung

To support our Production Support Team we are searching for a Junior Production Support Manager to be based in our Munich office.

WHAT YOU WILL DO

• Production Support & Error Monitoring: You identify, investigate, and troubleshoot day-to-day platform errors, ensuring fast resolution and minimal business impact.
• Order Management Operations: You support core order management operations and monitor daily order flow issues, ensuring smooth processing between the e-commerce platform and the ERP system.
• Incident Management: You coordinate real-time incident responses by escalating critical platform issues, driving clear communication on business impact and estimated resolution times, and maintaining post-mortem documentation for continuous improvement.
• CMS & Content Maintenance: You maintain operational site content within the CMS (e.g. size guides, policy pages, shipping info, checkout tooltips), ensuring accuracy across transactional customer touchpoints.
• Cross-Functional Collaboration: You work closely with Engineering, Product, and Business teams to document issues, clarify requirements, and keep stakeholders aligned.
• QA & UAT Coordination: You support test planning and execution for the release of new features, tracking bugs and coordinating fixes with engineering teams.
• Documentation & Process: You maintain clear, up-to-date documentation of processes, issues, and resolutions to support knowledge sharing across teams.

WHO YOU ARE

• Experience: You have 1-2 years of experience in production support, digital operations, or QA, ideally within e-commerce or a fast-paced digital environment.
• Domain Knowledge: You have basic understanding of end-to-end e-commerce order lifecycles (payment authorization, fulfillment, inventory, and returns).
• Technical Skills: You are comfortable using ticketing and documentation tools (JIRA, Confluence), ERP systems (Business Central or similar), Content Management Systems (CMS), and Google Workspace; quick to master new technical tools.
• Problem-Solving: You are detail-oriented and methodical, able to find root causes rather than just symptoms, with strong judgment on when and how to escal
• Communication: You are a fluent English speaker with strong written and verbal skills, comfortable bridging communication between technical teams and business stakeholders.
• Mindset: You are organized, proactive, and calm under pressure, able to adapt to shifting priorities in a fast-changing environment.

WHAT WE OFFER

• Up to 32 days of holiday, depending on the length of service, starting with 28 days
• Mobile office with up to 20% of your total contracted hours (job and position permitting)
• 10 days/year of mobile office abroad in EU-countries (job and position permitting)
• Language courses
• Staff discount of up to 30%
• Company pension scheme
• Discounted membership for selected sports platforms & gyms
• Discounted travel card
• Individual support on mental health & well-being (e.g. compatibility work and family life)
• Social Day
• Employee Share Purchase Plan

LuxExperience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.

If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.

Experience Level: Entry levelWorkplace Type: Hybrid