Job Profile – Intern (m/f/d) Global Certified Program Management & Process Excellence

DHL Global Forwarding Management GmbH; Bonn; On-site; EUR 10,000 - 15,000; Full time

Job summary

DHL Group in Bonn offers an Intern (m/f/d) Global Certified Program Management & Process Excellence as part of the CIF program. The 6-month internship (40 hours/week) starts January 11 and may extend for another 6 months.

You must be enrolled in a study program during the internship and hold a valid work permit for Germany. You will join a global Learning & Development program, support program management activities, help document processes, and coordinate cross-functional workstreams with

Qualifications

• Bachelor or Master student, GPA not specified.
• Excellent English communication skills.
• Strong PowerPoint and Excel skills.
• Structured and analytical thinker with good organizational and project management skills.
• Experience with Microsoft 365; SharePoint or Power Automate is a plus.

Responsibilities

• Be part of a global Learning & Development program and contribute to its continuous improvement and operational delivery.
• Support global program and project management activities in a cross-functional, international environment.
• Bring structure to processes, documentation, and ways of working.
• Take ownership of defined workstreams and improvement projects.
• Review and improve existing processes, documentation, and ways of working.
• Create clear and sustainable documentation, templates, and knowledge management structures.

Job description

Intern (m/f/d) Global Certified Program Management & Process Excellence

JOIN OUR TEAM IN BONN FOR AN INTERNSHIP PROGRAM (40 HOURS PER WEEK)

STARTING 11thJanuary , FOR 6 MONTHS WITH THE OPTION OF EXTENSION FOR ANOTHER 6 MONTHS

IMPORTANT: You need to be enrolled in a study program during the duration of the internship!

How do you predict what the world’s going to do next?

That’s the challenge and the reward of what we do. As the experts in freight forwarding, we deliver 100% assurance to our customers via a mindset that’s always looking ahead to the next commercial opportunity, predicting the next potential issue, anticipating the next global trend. Because at DHL Global Forwarding, Freight, we’re not simply about freight forwarding. We’re about forward-thinking ways to connect people – and improve their lives.

Our program is called “Certified International Forwarder (CIF)”. It is part of the DHL Group Corporate approach and represents an essential part of culture building, employee engagement, motivation, and skill-building. The program is unique in the forwarding and logistics industry and reaches colleagues across DHL Global Forwarding globally.

Your Role

• Be part of a global Learning & Development program and contribute to its continuous improvement and operational delivery
• Support global program and project management activities in a cross-functional, international environment
• Bring structure and transparency into processes, documentation, and ways of working
• Take ownership of defined workstreams and improvement projects

Your Tasks

• Review and improve existing processes, documentation, and ways of working
• Create clear and sustainable documentation, templates, and knowledge management structures
• Identify opportunities for standardization, simplification, and automation
• Coordinate selected workstreams, actions, and deliverables across global stakeholders
• Analyze information and data to identify improvement opportunities
• Independently manage defined projects with support from the program management team
• Support global Certified projects and program activities from planning through implementation
• Support the coordination and administration of Certified learning activities, including sessions, facilitator activities, learning materials and global roll-outs.
• Support the continuous improvement of the Certified learning portfolio and related processes

Your Profile

IMPORTANT: You must be a Bachelor or Master student or GAP year student (up to 1 year after Bachelor completion). You must have a valid work permit for an internship in Germany.

• BA or MA in Business Administration, Project Management, Human Resources, Information Management, or a related field
• Structured and analytical thinker who enjoys bringing clarity to complex topics
• Strong organizational and project management skills
• Advanced PowerPoint and Excel skills
• Comfortable working with Microsoft 365; experience with SharePoint or Power Automate is an advantage
• Interest in process improvement, digital ways of working, and Learning & Development
• Strong communication and teamwork skills in an international environment
• Proactive, hands-on, and able to take ownership and follow topics through
• Excellent English communication skills

Your Benefits

We offer excellent development opportunities and competitive employee benefits. You will work in a diverse, multicultural environment with strong development opportunities.

Your Contact

CONNECTING PEOPLE. IMPROVING LIVES.