Italian Speaking Support Specialist - Work In Sofia, Bulgaria

Recruitment By Ierotheos; Deutschland; On-site; EUR 20,000 - 27,000; Full time

Benefits offered by this job

Competitive salary

Monthly performance bonus

Fully paid relocation package

Relocation concierge service

Structured professional environment

Career progression support

Opportunity to join exciting Italian-S

Job summary

Mercier Consultancy Group is seeking an Italian Speaking Support Specialist to provide top-tier, multilingual customer support from its Sofia, Bulgaria office. The role focuses on delivering accurate, friendly, and timely assistance to Italian-speaking clients while collaborating with international teams.

Candidates should demonstrate fluency in Italian and English, experience in customer support, and the ability to thrive in a fast-paced environment.

Qualifications

• Native or fluent Italian (spoken and written).
• Excellent English communication skills.
• Previous experience in Customer Support Services preferred.
• Strong problem-solving skills in a fast-paced environment.
• Willing to relocate to Sofia, Bulgaria and adapt to a new market.

Responsibilities

• Deliver exceptional omnichannel support to Italian-speaking clients.
• Resolve complex customer inquiries with precision and professionalism.
• Maintain detailed records in the CRM system for high-quality service.
• Collaborate with international teams to optimize support processes.
• Stay updated on product knowledge and service policies.
• Uphold service excellence and contribute to the company’s reputation.
• Participate in regular team meetings and training sessions.

Skills

Italian language (native/fluent)

English communication

Customer support experience

Problem solving

Fast-paced environment adaptation

Team collaboration

Relocation readiness

Job description

Italian Speaking Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class organizations across the European BPO and customer support sectors. We pride ourselves on providing bespoke career development opportunities and facilitating seamless professional transitions for those seeking high-impact roles in dynamic global markets.

Job Overview

We are currently seeking a motivated professional for an Italian Speaking Support Specialist position in Bulgaria. This role is perfect for those searching for professional Italian-speaking jobs within the thriving Customer Support Services industry, offering the chance to build a career in a vibrant European capital while enjoying comprehensive support for your relocation.

Key Responsibilities

• Deliver exceptional omnichannel support to Italian-speaking clients within the Customer Support Services sector.
• Resolve complex customer inquiries with precision, professionalism, and a focus on long-term satisfaction.
• Maintain detailed records of all interactions in our CRM system to ensure high-quality service standards.
• Collaborate with international teams to optimize support processes and enhance the overall user experience.
• Stay updated on product knowledge and service policies to provide accurate and efficient solutions to users.
• Contribute to the positive reputation of the company by upholding service excellence in every interaction.
• Participate in regular team meetings and training sessions to foster professional growth.
• Native or fluent Italian (spoken and written).
• Excellent communication skills in English to interact effectively within a diverse work environment.
• Previous experience in the Customer Support Services industry is highly preferred.
• Strong problem-solving skills and the ability to work in a fast-paced environment.
• Passionate about delivering high-quality service and representing our brand effectively.

Availability for an on-site role in Sofia, making it an ideal choice for those looking at various jobs in Bulgaria.

What We Offer

• Competitive Monthly Salary.
• Monthly Performance Bonus included.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in.
• A structured and professional environment in the heart of the Customer Support Services industry.
• Supportive company culture focused on your career progression.
• Opportunities to join one of the most exciting Italian Speaking Support Specialist positions in Bulgaria today.

Life in Bulgaria

Choosing to live and work in Bulgaria offers an incredible blend of history, modern urban lifestyle, and breathtaking natural beauty. As you explore jobs in Bulgaria, you will discover that the country boasts a warm climate, a rich cultural heritage, and a social atmosphere that is perfect for expatriates. From the vibrant nightlife of Sofia to the serene mountains nearby, Bulgaria provides a balanced and enriching quality of life.

Our candidates find that relocating to Bulgaria is a smooth and rewarding experience, thanks to our dedicated support team. You will enjoy affordable living, world-class local cuisine, and the friendly hospitality that Bulgaria is known for. Joining this team in Sofia is not just a career move; it is a lifestyle opportunity that places you in the center of one of the most dynamic regions in Europe.