IT Support Specialist (all genders) – Workplace & Users

TWS Partners; München; Hybrid; EUR 52,000 - 65,000; Full time

Benefits offered by this job

Hybrid work in Munich office

Supportive and diverse team

Company activities and social events

Job summary

TWS Partners Limited is seeking an IT Support Specialist to be the go-to person for colleagues needing assistance with Windows, macOS, and Microsoft 365. You’ll manage Entra ID, onboarding/offboarding with HR, and device deployment using Baramundi in a hybrid Munich office.

We value hands-on IT experience, fluency in English, and a service‑oriented mindset. The role offers a modern IT environment, growth opportunities, and a supportive team culture in Munich.

Qualifications

• Completed IT vocational training or equivalent practical experience.
• Up to 2 years of experience in IT support or system administration.
• Good knowledge of Windows, Microsoft 365 and basic networking.
• Familiarity with Entra ID, device management and troubleshooting.
• Structured, service-oriented way of working and fluent English skills.

Responsibilities

• Provide 1st- and 2nd-level IT support for Windows, macOS and Microsoft 365.
• Manage user accounts, access permissions and licences in Microsoft Entra ID and M365.
• Handle IT onboarding and offboarding in coordination with HR.
• Configure, deploy and maintain laptops and mobile devices using Baramundi.
• Carry out software deployments, endpoint patching and routine device maintenance.
• Troubleshoot VPN client, Teams, SharePoint and common connectivity issues.
• Maintain IT asset inventories, documentation and support tickets.
• Support endpoint security, compliance checks and TISAX evidence collection.

Skills

Windows & macOS support

Microsoft 365 administration

Entra ID management

Problem solving

Customer service

Fluent English

Education

IT vocational training / Fachinformatik

Tools

Baramundi

PowerShell

Intune

FortiClient

Job description

You are the go-to person whenever our colleagues need IT help, and you make sure everyone can work smoothly with Microsoft 365, their accounts and their devices. It’s a role with lots of personal contact, where your work makes a visible difference to everyone’s day.

• Provide 1st- and 2nd-level IT support for Windows, macOS and Microsoft 365
• Manage user accounts, access permissions and licences in Microsoft Entra ID and M365
• Handle IT onboarding and offboarding in coordination with HR
• Configure, deploy and maintain laptops and mobile devices using Baramundi
• Carry out software deployments, endpoint patching and routine device maintenance
• Troubleshoot VPN client, Teams, SharePoint and common connectivity issues
• Maintain IT asset inventories, documentation and support tickets
• Support endpoint security, compliance checks and TISAX evidence collection

Your mission

You are the go-to person whenever our colleagues need IT help, and you make sure everyone can work smoothly with Microsoft 365, their accounts and their devices. It’s a role with lots of personal contact, where your work makes a visible difference to everyone’s day.

• Provide 1st- and 2nd-level IT support for Windows, macOS and Microsoft 365
• Manage user accounts, access permissions and licences in Microsoft Entra ID and M365
• Handle IT onboarding and offboarding in coordination with HR
• Configure, deploy and maintain laptops and mobile devices using Baramundi
• Carry out software deployments, endpoint patching and routine device maintenance
• Troubleshoot VPN client, Teams, SharePoint and common connectivity issues
• Maintain IT asset inventories, documentation and support tickets
• Support endpoint security, compliance checks and TISAX evidence collection

Your profile

• Completed IT vocational training (e.g. in Fachinformatik-Systemintegration or IT-Systemelektronik) or equivalent practical experience; recent graduates are welcome
• Up to 2 years of experience in IT support or system administration
• Good knowledge of Windows, Microsoft 365 and basic networking
• Familiarity with Entra ID, device management and troubleshooting
• A structured, service-oriented way of working and fluent English skills

Nice to have: Baramundi, Intune, macOS administration, FortiClient, PowerShell and German language skills.

Why us?

You’ll join our IT team where your work makes a difference every day: you keep the systems running that all our colleagues rely on. You’ll gain hands‑on experience in a broad, modern IT environment, take on real responsibility early on and grow with every project.

• Real responsibility from day one, with room to grow
• Hands‑on experience with a modern and varied IT stack
• Hybrid working in our Munich office
• A supportive and diverse team
• Company activities and social events

About us

We believe traditional business strategies worked well, in the old world. But today – they don’t work anymore. The business world is a more uncertain playing field than ever before. We need new rules and new tools for a whole new world. If you believe that too, it’s your turn to change the game with us.

TWS Partners is the leading economic strategy consultancy. We put game theory into application for organisations that want to challenge the status quo and transform the way they do business. With our unique economic mindset and proven approach, we enable organisations to adopt a game‑changing strategy to play the new business game.