IT Support

TEKsystems; Frechen; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A leading IT services provider is seeking a Level 2 IT Support Representative to provide onsite support in Frechen, Germany. The role involves troubleshooting hardware and software issues, managing user accounts, and ensuring compliance with IT security policies. Candidates should have experience in technical support, fluent communication skills in German and English, and availability to work onsite during office hours. This position is contract to hire.

Qualifikationen

• Proven experience in L2 IT support or similar technical support roles.
• Strong troubleshooting skills across hardware, software, and networking.
• Fluent in German and English (spoken and written).

Aufgaben

• Provide onsite L2 support for hardware, software, and connectivity issues.
• Respond to tickets raised via phone or self-service portal.
• Troubleshoot and resolve issues related to desktops, laptops, and printers.

Kenntnisse

Troubleshooting skills

Communication skills

Customer service skills

IT asset management

Tools

ServiceNow

Active Directory

Office 365

VPN

Jobbeschreibung

Overview

We are seeking a reliable and technically skilled Level 2 IT Support Representative to provide onsite support for end users in Germany. The role involves handling hardware and software issues, managing user accounts, and ensuring smooth IT operations in collaboration with the central helpdesk team.

Responsibilities

• Provide onsite L2 support for hardware, software, and connectivity issues.
• Respond to tickets raised via phone or self-service portal, using ITSM tools (e.g., ServiceNow).
• Troubleshoot and resolve issues related to desktops, laptops, printers, VPN, and enterprise applications.
• Perform installations, relocations, upgrades, and configuration of IT equipment.
• Support user account management (Active Directory, Office 365), including password resets and access provisioning.
• Collaborate with network and infrastructure teams to resolve connectivity and system issues.
• Maintain asset records and support device lifecycle management.
• Ensure compliance with IT security policies and assist in audits and incident reporting.
• Provide basic end-user training and onboarding support.

Qualifications

• Proven experience in L2 IT support or similar technical support roles.
• Strong troubleshooting skills across hardware, software, and networking.
• Familiarity with enterprise IT environments and tools (Active Directory, Office 365, VPN).
• Fluent in German and English (spoken and written).
• Ability to work onsite during office hours (09:00–17:00), 3 days per week.
• Excellent communication and customer service skills.
• Experience with IT asset management and documentation practices is a plus.

Location: Frechen, Germany

Job Type: Contract to Hire

Note: Trading as TEKsystems. Allegis Group, Atrium, Strawinskylaan 3051, 1077 ZX Amsterdam, Nederland. Company No. 14109133. Allegis Contracting Services, Atrium, Strawinskylaan 3051, 1077 ZX Amsterdam, Nederland. Company No. 34193804. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands.