IT Product Manager – Digital Workplace - IP Telephony (d/f/m)

922E Airbus Defence and Space GmbH; Immenstaad am Bodensee; Remote; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Company pension scheme

Bike leasing

Corporate discounts

Job summary

Airbus Defence and Space GmbH is seeking a Product Manager for IP Telephony to own the global IP telephony ecosystem, driving strategy, operation, and continuous improvement within a highly regulated corporate environment.

You will lead cross-functional teams across ITIL processes, collaborate with service delivery managers and external partners, and ensure secure, on-premise Cisco-based communication architecture aligned with security requirements.

Qualifications

• University degree in Information Technology or comparable field.
• Several years of lifecycle and obsolescence management experience.
• Proven ITSM experience with a focus on Service Operations.
• Experience managing or operating IT infrastructure and IT service delivery.
• Experience with VoIP/Cisco technologies in regulated environments.
• International mindset for multinational teams.
• German native language; English at negotiation level.

Responsibilities

• Autonomous management of the global IP telephony strategy across the full lifecycle.
• End-to-end product lifecycle management per ITIL guidelines.
• Lead international support team to meet SLAs and budget targets.
• Own CAPEX/OPEX budgeting and monitor total costs.
• Collaborate with Service Delivery Managers and external partners for SLA and budget adherence.
• Validate product functionality and readiness for service delivery.
• Improve cross-functional ITIL processes and quality standards.
• Lead complex initiatives within Digital Workplace service line.
• Manage external service contracts and licenses for the product.
• Oversee project management activities linked to IP Telephony services.

Skills

ITSM

VOIP/Cisco tech

German (native)

English (negotiation)

Education

Information Technology degree

Tools

Cisco VoIP technologies

Job description

Job Description

To support the End User Workplace Team, Airbus Defence and Space is seeking a Product Manager for IP Telephony (d/f/m). At Airbus Defence and Space, the Digital Workplace Team provides the essential IT environment and services for our employees worldwide. Our mission is to deliver an outstanding user experience within a highly regulated corporate landscape. By designing transnational products focused on maximum consistency — while strictly adhering to local regulations — we ensure a seamless digital workplace that balances innovation with cost efficiency. The IP Telephony product in Airbus Defence and Space defines a method and a group of infrastructures for the delivery of voice communication sessions (Softphone, fixed telephony) and instant messaging based on the CISCO technology. The architecture of the product is on-premise in order to fit with Airbus Defence and Space Security requirements and ensure end-to-end secured connectivity.

As the Product Manager for IP Telephony, you will take ownership of the IP Telephony ecosystem across Airbus Defence and Space, driving its strategy, operation, and continuous improvement.

Your Location

Actively shape the future—at the location that suits you best. Whether in Immenstaad, Manching, Ottobrunn, Bremen, Portsmouth or Stevenage: we offer the opportunity to work at one of these modern technology hubs.

Benefits for You

Fair Compensation & Extras: Attractive remuneration and individual additional benefits, such as company pension schemes, mobility offers (e.g., bike leasing), or corporate discounts with partner companies in accordance with our current guidelines.

Time for You (and Your Loved Ones): 30 days of annual leave based on our collective agreement (35-hour week); work-life balance through flexible working hours (flextime), mobile working, part-time options, job sharing, and sabbatical opportunities.

Growth Made Easy: Excellent professional development opportunities and international, group-wide career perspectives.

Feel Good at Work: On-site company doctor; comprehensive health programs (sports courses, preventive care, etc.), canteen and cafeteria, and local childcare facility.

Diversity Connects: Work in a diverse environment with more than 140 nationalities, where exchange, mutual support, and inclusion are part of our DNA.

Your tasks and responsibilities

• Autonomous management and forward planning of the global IP telephony strategy across the entire lifecycle (analysis, design, go-live, obsolescence)
• End-to-end product lifecycle management: Analysis, design, development, deployment, operations, continual improvement, and decommissioning in accordance with ITIL guidelines
• Steering of the international support team to ensure adherence to contractual Service Level Agreements and budget targets in coordination with Service Delivery Managers
• Budget ownership (CAPEX/OPEX) as well as planning and monitoring of total costs in alignment with target specifications
• Collaboration with Service Delivery Managers and external partners to guarantee SLA compliance and budget adherence
• Validation of product functionality and operational readiness to ensure seamless service delivery and high quality
• Optimization of cross-functional ITIL operational processes and quality standards
• Leadership of complex initiatives within the Digital Workplace service line
• Responsible for managing external service contracts and/or licenses associated with the product
• Additional tasks and responsibilities
• Project management activities in scope of the Digital Workplace product service line, primarily linked to IP Telephony services

Desired skills and qualifications

• University degree in Information Technology (Bachelor's, Master's) or a comparable field of study
• Several years of relevant professional experience in lifecycle and obsolescence management
• Proven experience in IT Service Management (ITSM) with a focus on Service Operations
• Proven experience in managing or operating IT infrastructure and IT service delivery
• Experience with VoIP/Cisco technologies and ITSM service operations within a highly regulated corporate environment
• International mindset to work efficiently in a multinational team environment
• Negotiation-level English and native-level German language skills

Additional Information

Not a 100% match? No worries! Airbus supports your personal growth with customized development solutions.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company: Airbus Defence and Space GmbH Employment Type: Permanent ------- Experience Level: Professional Job Family: Digital

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [e-mail].

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking. Airbus pioneers sustainable aerospace for a safe and united world. The Company constantly innovates to provide efficient and technologically-advanced solutions in aerospace, defence, and connected services. In commercial aircraft, Airbus offers modern and fuel-efficient airliners and associated services. Airbus is also a European leader in defence and security and one of the world’s leading space businesses. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions and services worldwide.