IT Operations Manager (m/f/d)

Statista Inc.; Hamburg; Hybrid; EUR 60,000 - 85,000; Full time

Benefits offered by this job

Work from abroad up to 30 calendardays

Hybrid work and flex-time

International team and social events

Subsidized urban mobility and wellness

Free access to Langdock features

Career & training opportunities

Modern offices at attractive locations

Mental health support with OpenUp

Job summary

Statista is seeking an experienced IT Ops professional to map current processes, governance, and ownership across IT and business teams. You will transform unclear topics into actionable packages, align stakeholders, and support planning with executive updates and budgets.

The role emphasizes strong communication, cross-team facilitation, and the ability to structure messy situations in a tech environment. Hybrid work and an international team culture are offered.

Qualifications

• Several years of experience in operations/process work (Ops, internal consulting, process management, transformation) in a tech environment.
• Close ownership gaps by enabling Team Leads without being the catch-all for everything.
• Strong in structuring messy situations: you can prioritise, simplify, and move things forward with limited clarity.
• Confident communicator and facilitator across technical and non-technical stakeholders.
• Nice to have: IT ways of working (Agile/Lean), ServiceNow/ITSM, and exposure to procurement/SAP topics.

Responsibilities

• Get a clear picture of how IT Ops works today (processes, interfaces, ownership) and where the biggest gaps are.
• Set up simple cross-team governance: intake, prioritisation, decision-making, and clear ownership.
• Turn unclear topics into workable packages (scope, priority, owners, timeline) so teams can actually start.
• Align business, management, and IT Ops teams - moderate discussions, drive decisions, and manage expectations.
• Support planning and communication (exec updates, budget input, implementation plans) without taking over day-to-day operations.

Skills

Process management

Stakeholder facilitation

ITIL/ITSM knowledge

Project coordination

Tools

ServiceNow

SAP

Job description

At Statista, we’re all about facts and data, for we are the world's leading business data platform. By providing reliable and easy-to-use data as well as various data analytics products and services, we empower people worldwide to make fact-based decisions.

Founded in Hamburg in 2007, we have quickly grown into a global company with offices in major cities such as London, New York, Berlin and Tokyo. And we still have a lot of plans. Our constant growth does not only prove our success, but also keeps creating new development and career opportunities for our employees.

We value and celebrate our diverse culture. You are welcome here for who you are, no matter where you come from, what you look like, or whether you prefer bar graphs to pie charts. Your story matters – keep writing it as part of our team.

Are you ready to join us?

Responsibilities

Get a clear picture of how IT Ops works today (processes, interfaces, ownership) and where the biggest gaps are.Set up simple cross-team governance: intake, prioritisation, decision-making, and clear ownership.Turn unclear topics into workable packages (scope, priority, owners, timeline) so teams can actually start.Align business, management, and IT Ops teams - moderate discussions, drive decisions, and manage expectations.Support planning and communication (exec updates, budget input, implementation plans) without taking over day-to-day operations.

Profile

Several years of experience in operations/process work (Ops, internal consulting, process management, transformation) in a tech environment.You close ownership gaps by enabling Team Leads - without becoming the catch-all for everything.You’re strong in structuring messy situations: you can prioritise, simplify, and move things forward even with limited clarity.Confident communicator and facilitator across technical and non-technical stakeholders.Nice to have: IT ways of working (Agile/Lean), ServiceNow/ITSM, and exposure to procurement/SAP topics.

What We Offer

In addition to our great team, culture, and our shared goal of empowering people with data, there are many other things that make Statista a great place to work! Join us and benefit from:

• Work from abroad up to 30 calendar days a year
• Hybrid work and flex-time
• International team and social events
• Subsidized urban mobility and access to fitness and wellness options
• Free access to Langdock and all its amazing functionalities
• Career & training opportunities
• Attractive locations and modern offices
• Mental health support with OpenUp

Some of the benefits listed here apply only to the German entity and to Junior-level roles or above.