IT Manager

APM Terminals Gothenburg; Herleshausen; On-site; EUR 40,000 - 60,000; Full time

Job summary

Maersk is seeking a Senior IT Support Technician to deliver onsite support for end-user hardware, manage assets in the CMDB, and oversee physical IT equipment maintenance across locations in Europe. You will provide second and third line support via ServiceNow, coordinate with vendors for complex issues, and participate in IT projects and rollouts while maintaining strong SLA performance.

The role requires AS/AD infrastructure knowledge, strong English and German skills, and excellent

Qualifications

• 2nd-level desktop support experience with Windows 10, VPN, Citrix and Microsoft 365.
• Experience with end-user devices, mobile device management and peripherals.
• Familiarity with ITSM tools and change/risk management concepts.

Responsibilities

• Set up and maintain end-user hardware including WiFi access points and RF scanners.
• Provide 2nd and 3rd level IT support via ServiceNow with SLA compliance.
• Coordinate with vendors for hardware issues and own complex incidents.
• Manage incidents and problems; support local IT projects and rollouts.
• Maintain asset records in the CMDB and serve as primary IT support at site.
• Participate in IT projects and provide remote/on-site support including on-call.

Skills

2nd level desktop support

Windows 10

VPN

Citrix

Microsoft 365

end-user devices

mobile device setup

Wi-Fi/WLAN

video conferencing

collaboration tools

Active Directory

server/network troubleshooting

ITSM tools

ServiceNow

ITIL Foundation

Education

ITIL V3 Foundation certification

Tools

ServiceNow

Job description

Job DescriptionSenior IT Support Technician is primarily responsible for onsite support of end-user devices, asset management, and physical maintenance of IT equipment such as servers, switches, printers, cabling, video conferencing systems, mobile devices, handheld scanners, wireless LAN, warehouse tablets, in-vehicle displays, and label printers.Key Responsibilities:Set up and maintain end-user hardware (WiFi access points, RF scanners) following SOPs and manuals.Provide 2nd and 3rd level IT support via ServiceNow, ensuring SLA compliance.Coordinate with vendors for hardware issues and take ownership of complex incidents.Manage incidents and problems, and support local IT projects and rollouts.Maintain accurate asset records in the central CMDB.Serve as primary IT support at your location, including occasional support for other sites across Europe.Participate in IT-related projects and provide remote/on-site support as needed, including on-call availability.Represent and promote IT services within the organization.Who we look forStrong 2nd level desktop support skills (Windows 10, VPN, Citrix, Microsoft 365)Proficient with end-user devices, mobile device setup (iOS, Android), and peripherals (printers, scanners, label printers)Experience with Wi-Fi/WLAN, video conferencing (Teams Rooms, IP softphones, Teams Live Events), and collaboration toolsBasic understanding of warehouse operations and handheld device configurationFamiliar with IT infrastructure (routers, switches, cabling), file/print services, Active Directory, and basic server/network troubleshootingKnowledge of ITSM tools (e.g. ServiceNow), ITIL V3 Foundation certified, and change/risk management awarenessStrong customer service mindset, problem-solving ability, and end-to-end issue ownershipExcellent communication, time management, and collaboration skills across all levelsPresentation and training abilities for small groupsGood English and German skillsSenior IT‑Support‑Techniker ist in erster Linie verantwortlich für den Onsite-Support von Endanwendergeräten, das Asset-Management sowie die physische Wartung von IT‑Equipment wie Servern, Switches, Druckern, Verkabelung, Videokonferenzsystemen, mobilen Endgeräten, Handscannern, WLAN‑Systemen, Warehouse‑Tablets, In‑Vehicle‑Displays und Etikettendruckern.Kernaufgaben:Einrichtung und Wartung von Endanwender‑Hardware (z. B. WLAN‑Access‑Points, RF‑Scanner) gemäß SOPs und HandbüchernBereitstellung von 2nd- und 3rd‑Level‑IT‑Support über ServiceNow unter Einhaltung der SLAsKoordination mit externen Dienstleistern bei Hardwareproblemen sowie Übernahme der Verantwortung für komplexe IncidentsManagement von Incidents und Problems sowie Unterstützung lokaler IT‑Projekte und RolloutsPflege korrekter Asset‑Daten im zentralen CMDB‑SystemHauptansprechpartner*in für IT‑Support am eigenen Standort sowie gelegentliche Unterstützung anderer Standorte in EuropaMitarbeit an IT‑bezogenen Projekten sowie Remote- und Vor‑Ort‑Support nach Bedarf, einschließlich RufbereitschaftRepräsentation und aktive Förderung der IT‑Services innerhalb der OrganisationWen wir suchen:Fundierte Erfahrung im 2nd‑Level‑Desktop‑Support (Windows 10, VPN, Citrix, Microsoft 365)Sicherer Umgang mit Endanwendergeräten, mobiler Geräteverwaltung (iOS, Android) sowie Peripheriegeräten (Drucker, Scanner, Etikettendrucker)Erfahrung mit Wi‑Fi/WLAN, Videokonferenzsystemen (Teams Rooms, IP‑Softphones, Teams Live Events) und KollaborationstoolsGrundverständnis von Warehouse‑Abläufen und der Konfiguration mobiler Handheld‑GeräteKenntnisse der IT‑Infrastruktur (Router, Switches, Verkabelung), File‑/Print‑Services, Active Directory sowie grundlegende Server- und Netzwerk‑FehleranalyseVertrautheit mit ITSM‑Tools (z. B. ServiceNow), ITIL‑V3‑Foundation‑Zertifizierung sowie Verständnis von Change- und Risk‑ManagementAusgeprägte Serviceorientierung, Problemlösungsfähigkeit und Verantwortung für Themen von Anfang bis EndeSehr gute Kommunikations‑, Zeitmanagement‑ und Teamfähigkeiten auf allen EbenenPräsentations‑ und Schulungsfähigkeiten für kleine GruppenGute Englisch- und DeutschkenntnisseMaersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail] .