IT Desktop Support- REMOTE- Germany. (Full

Axiom Technologies Pty Ltd.; Deutschland; Remote; EUR 32,000 - 46,000; Full time

Job summary

Axiom Technologies in Germany is seeking a capable IT Support Technician to provide onsite and remote assistance within the desktop computing environment. You will respond to incidents, install and maintain operating systems, and configure new workstations for new hires.

The role requires hands-on experience in desktop support, strong knowledge of Windows OS, Office 365, networking basics, and familiarity with ticketing systems such as ServiceNow, Zendesk, or JIRA.

Qualifications

• Bachelor’s degree in CS/IT or equivalent experience.
• Hands-on desktop support, helpdesk, or IT tech role.
• Strong knowledge of Windows OS, Office 365, and basic networking.
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem-solving abilities.

Responsibilities

• Provide first- and second-level desktop support for devices.
• Respond to service requests via ticketing, phone, or in person.
• Install, upgrade, and maintain OS and applications.
• Troubleshoot hardware, software, and peripherals.
• Set up new employee workstations, accounts, and permissions.
• Maintain asset inventory and documentation.
• Assist onboarding/offboarding from a technical perspective.
• Support remote users with VPN and connectivity.
• Collaborate with IT teams on escalated issues.
• Follow security policies including antivirus and patching.

Skills

Desktop support

Helpdesk

IT technician

Windows OS

Office 365

Intune

SCCM

Autopilot

Networking basics

Education

Bachelor’s degree in CS/IT or equivalent

Tools

ServiceNow

Zendesk

JIRA

Job description

Axiom Technologiesis a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Key Responsibilities:

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Qualifications Required:

Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
Hands-on experience in a desktop support, helpdesk, or IT technician role.
Strong knowledge of Windows OS, Office 365, and basic networking concepts , Autopilot , Intune , SCCM etc.
Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
Excellent communication and interpersonal skills.
Strong troubleshooting and problem-solving abilities.

Working Conditions:

On-site support is required.
Occasional lifting of equipment (up to 25 lbs).
Flexible schedule or after-hours support may be needed during maintenance windows or emergencies.