Internship Global Reservations (m/f/d)

Design Hotels; Berlin; Hybrid; EUR 10,000 - 12,000; Full time

Job summary

Design Hotels GmbH in Berlin offers a six‑month internship on the commercial operations side, with a focus on Global Reservations, revenue growth, and B2B communications with international hotel members.

You will work with a motivated, international team from 39+ countries, enjoy hotel discounts, and gain hands‑on experience across reservation processes and client relationships. Hours are 09:00–18:00, Monday to Friday, with EUR 1000 monthly compensation.

Qualifications

• Must be a compulsory part of the study program.
• Excellent written and verbal English.
• Strong analytical and administrative skills.
• Proficiency in MS Office.
• Interest in luxury boutique hotels.

Responsibilities

• Handle phone, e-mail and written requests by end consumers, travel agents and member hotels.
• Consult group clients in sourcing hotels for events and conferences.
• Convey the highest standards of product knowledge and delivery of first-class service to clients and agencies.
• Assist in maximizing revenue for the company booking channel while maintaining brand integrity.
• Use the Central Reservation System in accordance with SOPs to ensure high levels of service.
• Prioritize workload and meet deadlines while aligning with budgets and requirements.
• Manage allocated projects and process administrative tasks including accounting queries.
• Establish and maintain relationships with clients and suppliers.
• Assist and support the team in achieving sales objectives and goals.
• Act as an ambassador of the Design Hotels brand toward partners and hotels.

Skills

English communication

Analytical skills

Administrative skills

MS Office

Time management

Organizational skills

Luxury boutique hotels experience

Team player

Tools

Central Reservation System

Job description

In this internship, you will gain valuable experience in the commercial operations side at one of hospitality’s most dynamic brands. Against a backdrop of new parameters and shifting norms, this internship will provide valuable insights into Global Reservations. Areas of focus include how to drive increased revenue and B2B communications with our international hotel members.

• Opening: February/ March 2027
• Duration: 6 months
• Compensation: EUR 1000 / month
• The internship must be a compulsory part of the study program

Tasks & Responsibilities

• Handle phone, e-mail and written requests by end consumers, travel agents and member hotels
• Consult group clients in sourcing hotels for events and conferences
• Convey the highest standards of product knowledge and delivery of first‑class service to individual, high‑end and VIP clients as well as travel & event agencies at all points of contact
• Assist in maximizing revenue for the company booking channel whilst maintaining brand and professional integrity
• Use the Central Reservation Systems in accordance with the SOPs to ensure the highest levels of customer service and for maintenance of the system
• Ensure high level of attention to detail with all given work
  Effectively prioritize workload and meet deadlines while aligning with client budgets and specific requirements
• Manage allocated projects
• Process administrative tasks including accounting queries, promptly and accurately
• Establish and maintain strong working relationships with clients & suppliers
• Assist and support the team in achieving sales objectives and goals
• Act as an ambassador of the Design Hotels brand towards partners, clients and member hotels

Experience & Mindset

• Team player with excellent English written and verbal communication skills
• Strong analytical and administrative skills
• Creativity and attention for detail
• Excellent time management skills and ability to multi‑task and prioritization skills
• Proficiency in MS Office
• Excellent time management and organizational skills
• A great experience in the niche market of luxury boutique hotels
• Working in a motivated and international team from over 39 countries at the global Headquarters of Design Hotels located in Berlin
• Working hours Monday to Friday 09:00-18:00, no weekends or evenings
• Great hotel discount benefits, including Marriott Explore rates
• Company desktop and other office equipment is provided
• Career development opportunities in an international company

About Design Hotels

Design Hotels GmbH (www.designhotels.com) is a full‑service hospitality consultancy, offering customized services to its member hotels. Under the brand Design Hotels the company represents and markets a curated selection of currently more than 300 luxury hotels in over 60 countries. These member hotels are independently owned but united by a commitment to individuality, progressive design, and cultural authenticity. Design Hotels embodies the most advanced ideas in the hospitality industry and offers discerning travelers new opportunities and inspiration for both a more conscious travel and lifestyle.
The company has its headquarters in Berlin and branches in Los Angeles, New York, London and Singapore. Since March 2021, Design Hotels GmbH is part of the Marriott International portfolio.
Design Hotels is an equal opportunity employer, we celebrate diversity and practice inclusivity. Hiring decisions are based on merit, qualifications, and our business needs only.