Internship/Flexicum FTTH Waiting Processing & Scheduling

Telekom; Hannover; A distancia; EUR 10.000 - 15.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working hours

Mobile working option

Internship allowance

Central Hanover location

Descripción de la vacante

Deutsche Telekom Technik GmbH in Hanover is offering an internship in FTTH ground processing and scheduling. You will analyze waiting reasons, coordinate appointments with customers and service providers, and ensure data is accurately maintained in our IT systems while gaining practical experience in project and process management.

The role requires basic understanding of FTTH, strong scheduling and communication skills, experience with CRM or ticketing tools, and fluency in German and good

Formación

• First practical experience in customer service or scheduling.
• Interest in FTTH and telecommunications tech (fiber to the home).
• Experience with CRM systems or ticketing tools.
• Very good written and spoken German.
• Good written and spoken English.

Responsabilidades

• Analyze waiting reasons and coordinate appointments with customers and service providers.
• Ensure reliable data maintenance in internal IT systems.
• Communicate with customers and partners to resolve delays and ensure timely connections.
• Support FTTH project scheduling and daily operations.

Conocimientos

Scheduling

Customer service

Communication

English language

Educación

Communication sciences

Herramientas

CRM systems

Ticketing tools

Excel

Outlook

Descripción del empleo

Job ID: 824542# Internship/Flexicum FTTH Waiting Processing & SchedulingHanoverStudent internshipDeutsche Telekom Technik GmbH## About this job**Internship at Deutsche Telekom** Do you want to put the theory you have learned into practice and experience and help shape the digital world of tomorrow today? Then you've come to the right place! We can make and copy coffee ourselves; we are looking for interns like you who want to advance the connected world every day with team spirit, a willingness to innovate and perform!**Deutsche Telekom Technik GmbH** The digital society. Not possible without us. Our employees provide them with the best network. With a reliable and secure infrastructure. The basis for tomorrow's innovations. We have the best view of the digital future. For you right from the start.**About the position** As an intern/flexicant (m/f/d) in FTTH ground processing and scheduling at the Hanover location, you play a central role in the smooth running of our fiber optic expansion projects. In this position, you will independently analyse and clarify waiting reasons, coordinate appointments with customers and service providers and ensure reliable data maintenance in our IT systems.With your organizational talent and customer-oriented communication, you ensure that delays are resolved quickly and that our customers are quickly connected to the high-speed fiber optic network. You will gain practical insights into modern telecommunications technologies (fiber to the home) and work closely with various interfaces — an ideal opportunity to gain valuable professional experience in project and process management.**That's what you bring** * **Basic technical understanding:** First insights or interest in FTTH (fiber to the home) and telecommunications infrastructures* **Organization & scheduling:** skill in scheduling and coordinating appointments with customers and partners* **IT & MS Office skills:** Safe use of common MS Office applications (in particular Excel and Outlook) and enjoyment of data maintenance in internal IT systems* **Communication & service orientation:** Strong communication skills, friendly appearance and enjoyment of customer-oriented work* **Working method:** A structured, reliable and careful approach, even with administrative workload* **Language skills:** Very good written and spoken German**Your profile** You are studying communication sciences, a comparable course of study or are in a gap year.You also have the following knowledge and skills:* First practical experience in customer service, scheduling or in the commercial sector* Fundamental interest in telecommunications and fiber optic technologies (FTTH)* Experience in using CRM systems or ticketing tools* Good written and spoken English skills**What we offer** * **Flexible working hours: Organize** your working hours to suit your studies with the option of mobile working* **Exciting practical insights: Gain** valuable operational experience in future-oriented broadband and FTTH expansion* **Fair pay:** An attractive internship allowance and additional benefits for students* **Real responsibility:** active participation in day-to-day business, independent areas of responsibility and direct impact within the team* **Structured training:** Experienced colleagues will accompany you from day one and support your personal development* **Modern working environment:** Central location in Hanover with modern workplaces and good public transport connections* **Open team culture:** flat hierarchies, collegial cooperation and regular team eventsThis position is also available on a part-time basis.Severely disabled people are given priority if they are equally qualified.https://www.xing.com/companies/deutschetelekomagDeutsche Telekom | LinkedIn## Job Benefits################# The next steps after you apply* ### Online application & confirmation Apply via our online application form and upload your CV and cover letter. You will receive an automatic confirmation by email.* ### Formal check Our recruiting team will then check the formal requirements and your student status. If these are met, we will forward your application to the responsible department.* ### (Virtual) interview We usually get to know each other in one or two virtual interviews. You will meet representatives from the department and have the opportunity to ask your questions.* ### Terms & conditions If it’s a match for both sides, we will discuss the details of your internship, including duration, working hours and conditions.* ### Contract & works council Once you accept the offer, our HR service will prepare your contract and send it to you by post. At the same time, the required works council approval process will be initiated.