Inbound Sales Consultant (m/f/d) – Telesales

Passportcard Nomad Ltd.; Hamburg; Hybrid; EUR 36,000 - 47,000; Full time

Benefits offered by this job

30 vacation days

Free lunch

Snacks and fruit basket

Company pension after one year

Performance-based referral bonus

Job summary

PassportCard Europe GmbH in Hamburg seeks an Inbound Sales Consultant (m/f/d) to handle phone-based sales conversations with prospects who are already interested in our health and insurance products. You will perform needs analysis, build trusting relationships, and guide customers to solutions with tailored product recommendations.

No cold calling is required. The role emphasizes value-led selling, professional objection handling and active feedback to improve processes and products.

Qualifications

• Professional sales experience, ideally in telephone sales.
• Enjoyment of selling and advising customers.
• Strong communication and customer service orientation.
• Very good German and English skills, spoken and written.

Responsibilities

• Advising prospects by phone in inbound sales
• Conducting a structured needs analysis
• Building trusting customer relationships through active listening
• Individual product recommendations matching our customers’ needs
• Professional objection handling
• Advice focused on real added value rather than pure selling
• Applying modern sales and closing techniques
• Actively shaping our processes through feedback and suggestions for improvement

Skills

Sales experience

Telephone sales

Communication skills

German language

English language

CRM systems

MS Office

Team player

Independent

Tools

CRM systems

MS Office

Job description

Inbound Sales Consultant (m/f/d) – Telesales

PassportCard Europe GmbH is part of the international PassportCard Group and a leading provider of innovative solutions in international health and insurance services. We stand for sustainable growth, partnership and the highest quality standards.

You love working with people and want to advise customers honestly and competently? You listen actively, recognise needs and find the right solution? Then PassportCard is the right place for you.

As an inbound sales consultant (m/f/d) you hold sales conversations by phone with prospects who have already shown active interest in our products. You quickly build trust on the phone, identify needs precisely and guide prospects competently through to the close – entirely without cold calling.

You are not only a contact person for our customers, but also an important source of ideas for our company. Your feedback helps us continuously improve our processes and products.

• Advising prospects by phone in inbound sales
• Conducting a structured needs analysis
• Building trusting customer relationships through active listening
• Individual product recommendations matching our customers’ needs
• Professional objection handling
• Advice focused on real added value rather than pure selling
• Applying modern sales and closing techniques
• Actively shaping our processes through feedback and suggestions for improvement

Your profile

• Professional sales experience, ideally in telephone sales (telesales/inside sales/inbound sales) – experience in insurance or in selling high-quality premium products is a plus
• Enjoyment of selling and advising customers
• Strong communication skills and confident manner
• Strong customer and service orientation
• Initiative as well as a reliable and independent way of working
• Very good German and English skills, spoken and written
• Confident use of common MS Office applications
• Ideally experience working with CRM systems
• Team spirit as well as a structured and organised way of working
• A varied role in a dynamic working environment with an international, multilingual team
• Free lunch, snacks and a fruit basket
• 30 vacation days per year
• Employee referral programme with bonus payments
• Subsidised company pension scheme after one year with the company
• Attractive development and career opportunities
• 100% coverage of the Deutschlandticket after the probation period
• Regular team events
• All offices are equipped with electrically height-adjustable desks for ergonomic working
• Access to acute psychological support services
• Centrally located, modern offices in a prime Hamburg location with excellent public transport links