Implementation & Success Consultant (all genders)

Prospeum; Hallbergmoos; Hybrid; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Annual development budget

Hybrid work model

Job summary

Prospeum is seeking an Implementation & Success Consultant to own the full journey from kickoff to production rollout and long-term value realization. You translate customer needs into product outcomes and coach clients to embed Prospeum in procurement processes.

In a compact founders-led environment, you will drive delivery, manage risks, and collaborate across Product, Engineering, and Sales to ensure on-time, high-quality deployments.

Qualifications

• 3–5 years of experience in software/SaaS implementation, customer success, or consulting.
• Background in startups, enterprise software, or consultancies with procurement or supply chain exposure.
• Strong project management instincts with timelines and stakeholders.

Responsibilities

• Own end-to-end enterprise implementations from kick-off to go-live — on time, on scope, on quality
• Translate complex customer requirements into scalable solution designs and structured rollout plans
• Become a product expert and train customers to integrate Prospeum into their operational and strategic procurement processes
• Act as the central project owner and trusted advisor throughout the customer relationship
• Drive customer retention and identify expansion opportunities in close collaboration with sales
• Coordinate across Product, Engineering, and Leadership to unblock delivery
• Manage risks, escalations, and stakeholder communication proactively — not reactively
• Turn customer feedback and usage patterns into concrete product improvement proposals
• Build standardized implementation playbooks that make every rollout faster than the last

Skills

Software implementation

Project management

Stakeholder management

German language

English language

APIs familiarity

C-level communication

Entrepreneurial mindset

Job description

You're not managing implementations, you're building how enterprise procurement actually works. As Implementation & Success Consultant, you own the full journey: from first kick-off to production rollout to long-term success. You translate what customers need into what the product delivers.

Tasks

• Own end-to-end enterprise implementations from kick-off to go-live — on time, on scope, on quality
• Translate complex customer requirements into scalable solution designs and structured rollout plans
• Become a product expert and train customers to integrate Prospeum into their operational and strategic procurement processes
• Act as the central project owner and trusted advisor throughout the customer relationship
• Drive customer retention and identify expansion opportunities in close collaboration with sales
• Coordinate across Product, Engineering, and Leadership to unblock delivery
• Manage risks, escalations, and stakeholder communication proactively — not reactively
• Turn customer feedback and usage patterns into concrete product improvement proposals
• Build standardized implementation playbooks that make every rollout faster than the last

Requirements

• Entrepreneurial mindset: you thrive when building from scratch, not when following a manual
• 3–5 years of experience in software/SaaS implementation, customer success, or consulting
• Ambitious and ownership-driven: you want to shape a function, not just fill a role
• Background in startups, enterprise software, or consultancies: ideally with procurement or supply chain exposure
• Strong project management instincts: timelines, stakeholders, dependencies
• Comfortable with enterprise architectures, integrations, and system landscapes at a conceptual level
• Technical curiosity: you don't need to code, but APIs, data models, and JSON shouldn't intimidate you
• Confident communicating with C-level stakeholders and managing expectations clearly
• Fluent German and strong English
• Hybrid work: 3 days in the office, 2 from home. Occasional full remote possible.
• Competitive salary with performance-based bonus tied to customer success
• Direct impact: with 60+ enterprise customers, your work shapes how major organizations run procurement
• Annual development budget for courses, conferences, and certifications
• Small team, short paths: you'll work directly with the founders and engineering
• AI-native product: you'll be implementing cutting-edge procurement intelligence, not legacy software

Procurement software has been boring for 20 years. We're making it intelligent.

Prospeum is at an inflection point. We have the customers (60+, including major banks and manufacturers), we have the platform (SRM, compliance, risk, contracts), and we're now building an AI layer that fundamentally changes how procurement works — chat-driven, cross-organizational, autonomous where it makes sense.

You'd be joining at the moment where the product transforms — and you'd be the person who brings that transformation to customers. Not as a support function. As the person in the room who makes it real.

If you want a role where you can point at enterprise processes running at scale and say "I built that" — this is it.