Implementation Specialist

NAVEX Global, Inc.; Frankfurt; Hybrid; EUR 42.000 - 56.000; Vollzeit

Zusammenfassung

NAVEX is seeking an Implementation Specialist to guide customers through implementing our risk and compliance software. You will own a book of projects, manage timelines, and configure customer solutions while delivering online trainings.

This hybrid role suits someone who thrives on fast-paced, collaborative work and strong customer engagement. You will bring 2+ years in customer service or project management, fluent English, and a proactive mindset to ensure on-time delivery and customer

Qualifikationen

• 2+ years of experience in a customer service, project management, and/or implementation role.
• Fluency in English.
• High attention to detail and reliable follow-through.
• Ability to work independently and in a team.
• Quick learner and adaptable to new information.
• Able to manage multiple projects with fixed deadlines.
• Strong relationship-building with customers.

Aufgaben

• Provide world-class customer service to NAVEX customers.
• Set expectations, timelines, and motivate customers to deliver on time.
• Coordinate internal and external resources for flawless project execution.
• Manage multiple implementation projects and track progress to completion.
• Maintain accurate customer and project records and configurations.
• Provide status updates and forecast project completion to the manager.
• Collaborate on internal initiatives as assigned.

Kenntnisse

Customer service

Project management

Implementation

English fluency

Attention to detail

Independent work

Tools

Microsoft Office

Jobbeschreibung

At NAVEX, we’re transforming the world—making it safer, more ethical, and ensuring every voice is heard. That’s real impact.

Our high-performance culture is driven by our values . We move with speed, passion and purpose — as one team. We are bold in our ideas, accountable in our actions, and committed to doing the right things right.

Are you someone who is organised, detail oriented, and an excellent communicator? Are you interested in starting a career in Project Management? If so, the Implementation Specialist role may be a great fit for you!

NAVEX is looking for a new Implementation Specialist who will thrill, delight, and guide our customers through the implementation of our integrated risk and compliance management software and solutions. By leveraging the implementation team’s collective experience and learning our highly effective project management methodology, you will own a book of implementation projects with a focus on successful and on-time project completion. In addition, you will manage project timelines, help customers plan and track project deliverables, configure customer software solutions, and deliver online customer meetings and trainings. You will be joining a fun, close-knit team who are respectful of everyone and committed to your continued growth and success!

You’ll thrive in this hybrid role surrounded by an engaged, collaborative team deeply committed to your success. Join us and help shape what’s next!

What you’ll get:

• Meaningful Purpose.Your work helps organizations operate with integrity and protect their people—at a scale few companies can match.
• High-Performance Environment.We move with urgency, set ambitious goals, and expect excellence. You’ll be trusted with real ownership and supported to do the best work of your career.
• Candid, Supportive Culture.We communicate openly, challenge ideas—not people—and value teammates who embrace bold thinking and continuous improvement.
• Growth That Matters.You can count on authentic feedback, strong accountability, and leaders invested in your success so you can achieve real growth.
• Rewards for Results.We provide clear, competitive compensation designed to recognize measurable outcomes and real impact.

What you’ll do:

• Provide world-class customer service to all NAVEX customers
• Set expectations, establish project timelines, and motivate our customers to deliver within scope and on-time
• Coordinate internal and external resources via verbal and written communication for the flawless execution of customer projects
• Manage multiple implementation projects, prioritising project responsibilities, executing project deliverables and tracking projects to successful completion
• Maintain accurate customer and project records
• Configure customer software using proprietary tools
• Provide project status updates and reliable project completion forecasting to your team manager at regularly scheduled meetings and as requested
• Work on other exciting internal initiatives, as specified by your team manager

What you’ll bring:

• 2+ years of experience in a customer service, project management, and/or implementation role
• Fluency in English
• A high level of attention to detail, excellent follow-through, consistently reliable and accountable
• The ability to work independently as a self-starter and within a team environment
• The ability to learn and assimilate new information quickly
• Flexibility to adjust to a dynamic work environment and contribute to a growing team
• The ability to manage multiple projects simultaneously and work within fixed deadlines
• The ability to foster customer relationships
• Working knowledge of Microsoft Office
• Culture Agility.Comfort working in a fast-paced, candid environment that values innovation, healthy debate, and follow-through
• AI Readiness.Curiosity and willingness to use AI and emerging technologies to elevate your work and deliver smarter outcomes
• Fuel performance and outcomes. Leverage your job competencies and champion NAVEX’s core values

Our side of the deal:

• We’ll be clear, we’ll move fast, and we’ll invest in your success. You deserve to be supported, challenged, and rewarded for the impact you make—and we commit to doing that every step of the way.
• Discover how you can grow, lead, and make an impact by visiting our career page to learn more. NAVEX is an equal opportunity employer committed to including individuals of all backgrounds, including those with disabilities and veteran status.