Implementation Consultant (DACH)

Dyflexis; Köln; Hybrid; EUR 39,000 - 61,000; Full time

Benefits offered by this job

Company car

Pension plan via Allianz

Development budget

28 vacation days

HQ lunches

Team events

Job summary

Dyflexis hires an Implementation Consultant to guide customers through onboarding of our Workforce Management software. You will own projects end-to-end, collaborate with Sales and technical teams, and run process workshops for large customers across the DACH region, with travel to The Hague HQ.

Two days per week in Cologne with flexible remaining days and periodic trips back to The Hague. Expect 3+ years in SaaS/consultancy, strong AI usage, and change-management experience.

Qualifications

• 3+ years of experience in an implementation, project, or consultancy role in SaaS or B2B environments
• Strong technical curiosity and quick tool-learning ability
• Daily use of AI as part of work processes
• Clear, confident communication and change-management experience
• Willingness to travel across the DACH region and to The Hague HQ

Responsibilities

• Lead customer onboarding from initial convo to go-live
• Estimate project scope with Sales and technical teams
• Run onboarding projects and customer meetings end-to-end
• Lead process workshops for large customers and guide change management
• Deliver engaging training across multiple run iterations
• Work efficiently with AI tools to focus more on customers
• Travel within the DACH region and to The Hague HQ

Skills

German & English

Communication

Change management

Travel flexibility

Tools

Salesforce

PRINCE2

Project management tool

Job description

At Dyflexis, we help millions of employees worldwide with our workforce management software. From the bakery around the corner to international hotel and retail chains. The software is powerful, customer questions are diverse, and no two days are the same. You will get to know the product inside out and help our DACH team grow, one successful onboarding at a time.

How do we do it? Short communication lines. No unnecessary meetings. No politics. AI- and data-driven, every day.
Our focus: ownership, clear communication, and getting things done together. You are the bridge between contract and customer, between signature and a team that uses our Workforce Management software. You run multiple onboardings at once, across retail, hospitality, and logistics, for customers across the DACH region. Different industries, customers, and countries, but one thing in common: they're counting on you.

This is what you will do

You guide customers step by step through their customer onboarding, from the first conversation to the day their team uses our Workforce Management software independently. Most of your time is spent hands-on, in the middle of projects, alongside strategic conversations with decision-makers on the customer side.

As an Implementation Consultant, you take ownership of the whole process, work your way into new topics independently, and don't sit around and wait. Together with Sales, technical team, and other departments you estimate the scope, run the intake conversation with the customer, and you build your plan from there. For larger customers across the DACH region, you run process workshops and guide change management, so the new team gets on board.

Busy, yes. But you have it under control.

• Run intake conversations with customers and turn them into a clear onboarding plan

• Estimate the scope of new projects together with Sales, our technical team, and other departments

• Lead customer meetings and projects independently, from kick-off to go-live

• Run process workshops with larger customers and guide them through change management

• Deliver training that stays engaging, even on the tenth run

• Work efficiently with AI tools, so you have more time for your customers

• Travel across the DACH region from your base in Cologne, plus regular trips to our HQ in The Hague

This is what you will need

• 3+ years of experience in an implementation, project, or consultancy role, ideally in a SaaS or B2B environment

• Technical curiosity over coding skills: you learn new tools fast and explain them even faster

• You use AI as a natural part of your daily work, not as an afterthought

• Clear, confident communication and experience with change management

• C1-Level German and English, any additional language is a plus

• Willing to travel across the DACH region and to our HQ in The Hague

• Bonus: experience with Salesforce, a project management tool, PRINCE2 or similar methodology, or a background in hospitality

You start with two to three weeks at our HQ in The Hague, to get to know the product and your colleagues. After that, you work hybrid: two days in our Cologne office, the rest flexible, plus a monthly trip back to The Hague.

What you will get

At Dyflexis, you will be part of an ambitious, energetic, and customer-focused team. We offer:

• Fixed base salary between € €3,500 - €5,500 gross per month, depending on experience

• Company car to travel to customers and our HQ.

• Solid pension plan via Allianz.

• Personal development budget to level up your skills.

• 28 vacation days

• When you visit HQ: chef-cooked lunches and Friday chair massages

• The best parties, drinks & trips (Winter sports, Ibiza & more).