Hotel Management Trainee (m/f/d)

Alsterkrug Hotel; Hamburg; Hybrid; EUR 12.000 - 14.000; Vollzeit

Benefits dieser Stelle

Apprenticeship allowance €1,150

Holiday pay

Christmas bonus

24 days annual leave

Staff meals

Mentor from department

Training opportunities

Discounts at Best Western hotels

Travel allowance / hvv ticket

In-house app for duties and payslips

Accommodation assistance

Zusammenfassung

Alsterkrug Hotel in Hamburg is offering a challenging apprenticeship programme within a dedicated team. Upon completion, excellent opportunities to continue supporting the company are described.

The programme runs from 1 August 2027 to 1 February 2028, by agreement, and includes a comprehensive induction and mentoring. The role provides a fair, performance-based apprenticeship allowance starting at €1,150, along with numerous benefits such as holiday pay, 24 days’ annual leave, a travel subsidy

Jobbeschreibung

We offer a challenging and varied apprenticeship programme within a fantastic, dedicated team. Once you’ve completed your apprenticeship, you’ll have excellent opportunities to continue supporting our company.

... Your path to becoming a professional host

We’re looking for you – to join our team –

from 1 August 2027 and 1 February 2028, by agreement !

We offer you:

As well as a high-quality apprenticeship, we offer you:

• A fair, performance-based apprenticeship allowance starting at €1,150
• a high-quality apprenticeship
• Payment of SFN allowances following the probationary period
• Flexible work scheduling with a working time account
• Electronic time recording – an app for duty rosters and payslips
• Team spirit and a friendly, family-like atmosphere
• A personal mentor from the relevant department
• Support for taking part in vocational competitions
• Encouragement to take part in youth competitions – e.g. the ‘Golden Flambierpfanne’, the Delta Cup, youth championships, marketing competitions
• Induction programme
• In-house communication app
• Opportunity to take part in an international exchange programme (approx. 3 weeks = ERASMUS) subject to good performance
• Digital report book via azubi:web, learning tools and challenges
• Open-door policy and flat hierarchies
• Holiday pay and Christmas bonus
• 24 days’ annual leave, plus one extra day for each subsequent year
• Numerous training and professional development opportunities
• Many staff benefits and discounts through the BWH Hotel Group
• Special rates at Best Western hotels worldwide
• Cover of the cost of the hvv Deutschlandticket for apprentices or a travel allowance
• Provision and cleaning of workwear
• 25% discount at the Alsterkrug restaurant and Bistro Braband
• Birthday present & long-service bonus
• Increased contribution to the company pension scheme, as well as start-up funding
• Free staff meals
• Trial stay for all new staff
• Support with finding accommodation

Here’s how you’ll impress us:

• A charming smile
• showing motivation and commitment to your work
• Good school-leaving qualifications (at least a secondary school certificate)
• Being of legal age is an advantage
• Initial practical experience gained through an internship in the hotel and catering industry is an advantage
• Flexibility and organisational skills
• A sense of responsibility
• Guest-oriented approach and good manners, well-groomed appearance
• Good knowledge of MS Office programmes
• Very good command of German and English; knowledge of other languages is an advantage

Your responsibilities:

Excerpt from the training programme:

• Welcoming, advising and looking after guests
• Preparing and checking guest rooms, and drawing up cleaning schedules
• Serving food and drinks; wine service and working at the guest’s table
• Conducting sales discussions, preparing costings and quotations
• Working with a hotel booking system – Guestline – and operating a hotel till system – Gatronovi
• Planning, organising and running events
• Gain an insight into sales and marketing tasks – guest reviews, statistics, website, etc.
• Guest mailings
• Handling bookings and gaining an insight into group bookings
• Insights into revenue management

If you have a very positive demeanour, are witty and approachable, then you’re exactly the right person for the job!

So, let’s head to one of Germany’s most beautiful cities – Hamburg!