Hotel Customer Service Agent NF-02

US United States Army Installation Management Command; Wiesbaden; On-site; EUR 25,000 - 40,000; Full time

Job summary

USAG Wiesbaden - MWR, Wiesbaden Army Lodge invites applications for a hospitality-focused position located at Wiesbaden Army Lodge. Shifts include 1st, 2nd, and 3rd with varied hours. The role emphasizes independent work, tact and diplomacy when assisting guests in a hospitality environment.

Candidates should have strong customer service, English communication, and basic math to prepare reports and counts. Proficiency in Outlook, SharePoint, Word, PowerPoint and Excel is preferred.

Qualifications

• Independence with minimal supervision and ability to perform duties.
• Excellent customer service skills and positive attitude for interacting with others in hospitality context.
• Clear verbal and written English communication.

Skills

Customer service

Diplomacy

Verbal English

Math skills

Office software

MS Outlook

SharePoint

Word

PowerPoint

Excel

Hospitality experience

Tools

Microsoft Office Suite

Job description

This position is located at USAG Wiesbaden - MWR, Wiesbaden Army Lodge.

Shifts are 1st: 0600-1430, 2nd: 1400-2230, 3rd: 2200-0630

Incentives and Bonuses

• Incentives will not be paid.

Resumes must be two pages (or less). Resumes should clearly demonstrate the applicant's relevant experience, skills, knowledge and abilities as they pertain to this position.

A qualified candidate must possess the following:

• 1. Possess demonstrated knowledge, skills, and abilities that indicate the capability to work independently, and perform the duties summarized above with minimal to no supervision.
• 2. Must possess good customer service skills, a positive attitude, and desire to help others in order to exercise tact and diplomacy when interacting with people, as demonstrated in work experience in the hospitality industry.
• 3. Must be able to communicate verbally and inwriting using the English Language in a clear, concise, and grammatically correct manner.
• 4. Must have mathematical ability to add, subtract, multiply and divide at the level necessary to prepare reports, count accurately, and provide accurate change.
• 5. Ability to use office automated equipment in the performance of the required duties.
• 6. Must be comfortable with and have experience using common office software with capabilities similar to Microsoft Outlook, SharePoint, Word, PowerPoint and Excel.

In addition to the above qualifications, candidates who possess the following qualifications will be considered "Highly Preferred" or "Best Qualified":

At least (1) one year of verifiable hospitality experience(i.e. lodging, food and beverage)

Applicant meeting the Best Qualifying Criteria/Highly Preferred will be referred to the hiring manager. All other qualified applicants will be referred if requested by the hiring manager.

Claimed experience must be verifiable through your resume. Assumptions will not be made.