Hospitality Lead (m/w/d)

RxREVU, Inc.; München; Vor Ort; EUR 80.000 - 105.000; Vollzeit

Benefits dieser Stelle

Travel within the DACH region

Zusammenfassung

Jones Lang LaSalle (JLL) in Munich, Germany, seeks a Hospitality Lead to own hospitality services, workplace operations, events, and vendor partnerships across our offices. You will lead a local team, manage external vendors, and drive a culture of top-tier service with strong operational leadership.

The role requires 3–5 years in Corporate Hospitality or Workplace Experience, a degree in Hospitality, and fluent English and German.

Qualifikationen

• Degree or vocational training in Hotel Management, Hospitality, or related field.
• 3–5 years of experience in Corporate Hospitality, Event Management, or Workplace Experience.
• Fluent in English and German (both written and spoken).

Aufgaben

• Define and implement hospitality standards, operational playbooks, and service guidelines across all locations.
• Ensure smooth day-to-day operations, high-profile meetings, VIP visits, and executive events.
• Establish best practices and audit service quality to maintain a warm, seamless guest journey.
• Manage day-to-day workplace operations and identify process improvements.
• Plan and execute workplace events, activations, and engagements that foster a strong office culture.
• Lead, coach, and empower the local hospitality team and oversee vendor management.

Kenntnisse

Project management

Budgeting

Stakeholder management

Leadership

English

German

Ausbildung

Hotel Management / Hospitality degree or equivalent

Jobbeschreibung

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

As our Hospitality Lead, you will shape and elevate the daily experience for our employees, clients, and visitors. You will take ownership of hospitality services, workplace operations, key events, and vendor partnerships across our offices - combining a passion for top-tier service with strong operational leadership.

Key Responsibilities

Guest Experience & Hospitality Operations

• Drive Service Standards: Define and implement high-quality hospitality standards, operational playbooks, and service guidelines across all locations.
• Flawless Delivery: Ensure smooth day-to-day operations, high-profile meetings, VIP visits, and executive events.
• Continuous Improvement: Establish best practices and audit service quality to maintain a warm, seamless guest journey.

Workplace Events & Process Excellence

• Operations Oversight: Manage day-to-day workplace operations and identify smart process improvements to keep things running efficiently.
• Community & Events: Plan and execute workplace events, activations, and engagements that foster a strong office culture.
• Project Delivery: Hands‑on management of high-visibility workplace initiatives from concept to execution.

Stakeholder Management & Collaboration

• Strategic Partner: Build strong, trust‑based relationships with senior leaders, C‑level executives, and cross‑functional teams (HR, IT, Real Estate).
• Culture Driver: Act as the main ambassador for office culture, helping create a vibrant and engaging workplace environment.
• Client & Advisor Contact: Serve as the primary contact for client hospitality needs and internal leadership requests.

Vendor & Team Leadership

• Team Development: Lead, coach, and empower our local hospitality team to maintain a supportive, high‑performance culture.
• Vendor Management: Oversee external service providers (catering, cleaning, security), managing SLAs, KPIs, and contract performance.
• Talent Growth: Support recruiting, onboarding, and continuous development of team members.

Budgeting & Regional Strategy

• Performance & Budgets: Track operational metrics, manage hospitality budgets, and report key insights to upper management.
• Regional Contribution: Contribute to strategic planning for the DACH / EMEA Central region.

Requirements

Qualifications & Experience

• Background: Degree or vocational training in Hotel Management, Hospitality, or a related field.
• Track Record: 3-5 years of experience in Corporate Hospitality, Event Management, or Workplace Experience.
• Leadership: Proven ability to lead teams and manage external vendors effectively.
• Skills: Solid project management, budgeting, and stakeholder management skills.
• Languages: Fluent in English and German (both written and spoken).

Personal Attributes

• Service Mindset: A genuine passion for hospitality with a keen eye for detail.
• Executive Presence: Confident, polite, and articulate when communicating with senior management and guests.
• Pragmatic & Strategic: Ability to handle high-level planning while happily rolling up your sleeves when needed.
• Adaptability: Cool‑headed and flexible in a dynamic, fast‑paced environment.

Additional Info

• Willingness to Travel: Occasional travel within the DACH region.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [e-mail]. This email is only to request an accommodation.

Deine Ansprechpartnerin:

Lena Meiss
[e-mail]

Location:

On‑site -Munich, DEU

Jones Lang LaSalle SE

Human Resources

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.