Head of Lifecycle & Support for Service Line Challenging Solutions (all genders welcome)

ROSEN Group; Lingen (Ems); On-site; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Company Restaurant (Lingen)

Flexible working hours

Partial home office

Pension benefits

Wellness and sports offerings

Bike leasing

Job summary

ROSEN Group seeks a Head of Lifecycle & Support for Service Line Challenging Solutions in Lingen. The role leads end-to-end service lifecycle, 2nd/3rd level support, and cross-functional collaboration with R&D and product areas.

You will drive service roadmaps, readiness criteria, and improvements across regions, ensuring compliance and budget accountability while mentoring a multidisciplinary team of Service Managers and specialists.

Qualifications

• 8+ years of experience across service lifecycle, application support, or related operations
• 3-5+ years of leadership experience managing multidisciplinary teams
• Experience contributing to or running service strategies and achieving performance targets
• Familiarity with compliance and quality systems

Responsibilities

• Lead service lifecycle for the Service Line Challenging Solutions and manage end-to-end processes from market introduction to retirement
• Define the operating model for 2nd and 3rd level support and align with product/R&D
• Translate business strategy into near-term tactics with Service Managers for 12–18 months
• Establish framework for service readiness and create transparency for the service landscape
• Manage service roadmaps and input requirements for development projects and support needs
• Consolidate field feedback into improvement backlogs and define target TRLs for smoother handovers
• Ensure smooth transition of new technologies from R&D to Operations and Lifecycle Management
• Monitor compliance with regulations and drive corrective actions
• Oversee service processes and maintain the commercial/operating framework
• Lead dependency management across Divisions and R&D for cross-functional deliveries
• Plan and monitor budget, capacity, and capabilities for lifecycle and support
• Drive continuous improvement with service metrics and lessons learned
• Ensure health, safety, quality and sustainability in service delivery
• Coach and develop a multidisciplinary team of Service Managers and specialists

Skills

Leadership

Program management

English fluent

Stakeholder management

Lifecycle management

Education

Bachelor's or Master's in Engineering, Science, or Business

Job description

Head of Lifecycle & Support for Service Line Challenging Solutions (all genders welcome)

CID

Location: Lingen

What you can expect

We are looking to fill the role of

Head of Lifecycle & Support for Service Line Challenging Solutions (all genders welcome)

The Head of Lifecycle & Support leads the end-to-end service lifecycle and service support for the Service Line Challenging Solutions within the Challenging Integrity Division, ensuring effective 2nd and 3rd level support, strong lifecycle management, and seamless handovers between R&D, Head of Commercial and Heads of Operations on an international level.

This function holds cross-functional responsibility, management of resources and ensures budget accountability aligned with lifecycle and support outcomes. It enables close collaboration with R&D and product areas, contributes to M&T sessions for programs influencing the service, and systematically feeds lessons learned from support back into roadmaps and requirements.

YOUR RESPONSIBILITIES:

• Lead service lifecycle for the Service Line Challenging Solutions: establish, maintain, and improve processes from market introduction through maintenance, enhancement, and retirement, ensuring traceability and proactive risk management
• Define the operating model for 2nd Level support and align management of 3 rd level Support with product area/R&D: organize the escalation chain, clarify ownership, and ensure timely, high-quality resolution of complex cases; reduce recurring effort via knowledge capture and improvements
• Translate business strategy into near-term tactics through the Service Managers incl. capacity/CAPEX needs for Lifecycle & Support (rolling ~12-18 months), ensuring delivery within agreed quality, time, and cost; contribute to longer-horizon roadmaps
• Establish framework for service readiness and create transparency for related service landscape
• Administer service roadmaps for the service lifecycle aspects; provide structured input to requirements management for development projects and support needs (e.g., diagnostic algorithms, workflows, tools)
• Consolidate field feedback & support insights into improvement backlogs; define target TRLs for technical systems to enable handover into lifecycle management and reduce downstream support effort
• Ensure smooth transition of new technologies and solutions from R&D into Operations and Lifecycle Management, establishing clear readiness criteria and sustainable support structures
• Define and ensure conditions for complaint-free application against performance-relevant regulations; monitor compliance and initiate corrective actions
• Monitor service processes, procedures, and work instructions; maintain the commercial/operating framework in line with the business line's strategy
• Lead dependency management across Divisions and R&D for cross-functional deliveries; actively participate in M&T sessions to drive decisions and alignment
• Plan and monitor budget, capacity, and capabilities for lifecycle and support, including qualification requirements and resourcing requests
• Establish continuous improvement using service metrics; institutionalize lessons learned and best practices across regions/process steps
• Ensure adherence to health, safety, quality, and sustainability requirements throughout service delivery and support
• Lead, coach, and develop a multidisciplinary team of Service Managers and specialists, fostering accountability, collaboration, and continuous learning

What you will bring

• Bachelor's or Master's degree in Engineering, Science, or Business; advanced degree advantageous for complex lifecycle and support environments
• 8+ years of progressive experience across service lifecycle, application support, or adjacent operations (e.g., delivery, quality, product/application management) within the pipeline or related industry; experience working at the interfaces with stakeholders (e.g., GBLM)
• 3-5+ years of leadership experience managing multidisciplinary teams and steering cross-functional initiatives
• Experience in contributing to or running service strategies and achieving defined performance targets
• Expertise in Service lifecycle management intelligence, including roadmap administration, change management, and structured requirements input to development
• Experience in Support and escalation framework
• Familiarity with compliance and quality systems
• Business acumen in service portfolio management (commercial models, process efficiency, and performance tracking)
• Strong program/project management and dependency management skills
• Fluent in written and spoken English

What we offer

• Development opportunities and career opportunities in a global, innovative and long-term oriented group of companies with family character
• Flexible working hours & working time accounts as well as partial home office for a good work-life balance (38 hours/week)
• An open, informal corporate culture, where we celebrate success with social events
• Compatibility of work and family through our company-owned bilingual day care center ROKIDS as well as our bilingual elementary school ROBIGS (optional: day care during the holiday)
• Employer funded pension and capital accumulation benefits
• Company Restaurant (only in Lingen) and fresh fruit is available daily
• Various in-house sports activities (EGYM Wellpass and other offers)
• Attractive bike leasing offers for private use
• Corporate Benefits - employee offers in changing online shops at top conditions

Who we are

The ROSEN Group is a leading global provider of cutting-edge solutions in all areas of the integrity process chain. Since its beginnings as a one-man business in 1981, ROSEN has grown rapidly and is today a technology group that operates in more than 110 countries with over 4,000 highly qualified employees.

ROSEN's products and services:

• Inspection of critical industrial assets to ensure reliable operations of the highest standards and effectiveness
• Customized engineering consultancy providing efficient asset integrity management
• Production and supply of customized novel products and systems
• Market-driven, topical state-of-the-art research and development providing "added-value" products and services

For more information about the ROSEN Group, go to www.rosen-group.com .

Do you have any questions?

Sarah Ketteler
Recruitment