Director, Customer Success – Medmo

Jobtailor; Deutschland; Hybrid; EUR 90.000 - 140.000; Vollzeit

Zusammenfassung

Medmo is seeking a senior Customer Success/Account Management leader to accelerate growth across healthcare accounts. You will define the CS playbook, establish health scoring, segmentation, QBR cadence, and standard reporting, while managing executive stakeholders to drive expansion.

You will own relationships, sponsor onboarding, translate client goals to product and operations, and deliver ROI-focused insights through recurring reports and dashboards across regional leadership.

Qualifikationen

• 10+ years of progressive experience in Customer Success, Account Management, or Operations in healthcare.
• Proven track record of managing executive stakeholders.
• Executive presence to command a room with C-suite and clinical leadership.
• Deep understanding of how physician organizations think, act, and measure success.
• Domain expertise in Medicare Advantage, primary care, or value-based care preferred.
• Active use of AI in day-to-day work.

Aufgaben

• Define the CS playbook, account health-scoring, segmentation, QBR cadence, and reporting.
• Drive expansions on existing accounts through executive stakeholder management.
• Own account relationships and regular touchpoints with key personnel.
• Act as strategic sponsor during onboarding and ongoing operations.
• Communicate client goals to internal teams and address issues.
• Lead recurring operational reports, monthly reporting, QBRs, and annual meetings.
• Use data exports and analytics to extract actionable insights.
• Manage structured account handoff from Business Development at close.
• Advise regional and executive leadership teams within client orgs.
• Own the narrative, prove ROI, report on performance, and drive expansion.

Kenntnisse

Customer Success Management

Account Management

Stakeholder Engagement

Data Analysis

Healthcare Domain Expertise

Executive Presence

AI in Day-to-Day Work

Tools

Advanced Analytical Tools

Data Exports

Jobbeschreibung

• Accelerate the evolution of Medmo’s Customer Success function by defining the CS playbook, account health-scoring and segmentation, QBR and reporting cadence, and standard sales-to-CS handoff intake
• Drive expansion on existing accounts through executive management of stakeholders and use of client performance and ROI data
• Own account relationships and host regular touchpoints with key personnel to discuss issues, report on performance, and identify growth opportunities
• Act as strategic sponsor and primary client proxy during onboarding and ongoing operations
• Communicate client goals and requirements to internal Operations and Product teams and elevate and address issues
• Lead recurring operational reports, monthly reporting, QBRs, and annual strategic meetings
• Use data exports and advanced analytical tools to manipulate, analyze, and extract actionable insights
• Manage structured account handoff intake from Business Development at close, including scope, pricing, and commitments
• Serve as primary strategic advisor to regional and executive leadership teams within client organizations
• Own the narrative, prove ROI, report on performance, manage relationships, and drive expansion across healthcare accounts

Requirements

• 10+ years of progressive experience in Customer Success, Account Management, or Operations within the primary care, value-based care, digital health, or health plan space
• Proven track record of managing executive stakeholders
• Executive presence to command a room with C-suite executives and clinical leadership
• Deep, intuitive understanding of how physician organizations think, act, and measure success
• Domain expertise in Medicare Advantage, primary care, or value-based care programs preferred
• Active use of AI in day-to-day work

Core Competencies

Demonstrates extensive experience in Customer Success and Account Management, with a strong focus on managing executive stakeholders and driving growth in healthcare accounts. Proficient in using data analytics to inform strategic decisions and enhance client relationships.

Highest-signal resume keywords

• Customer Success Management
• Account Management
• Stakeholder Engagement
• Data Analysis
• Healthcare Domain Expertise

Hard Skills

• Account Health-Scoring
• Performance Reporting
• Client Onboarding
• ROI Analysis
• Strategic Planning

Soft Skills

• Executive Presence
• Communication
• Relationship Management

Industry Keywords

• Medicare Advantage
• Value-Based Care
• Primary Care
• Digital Health
• Health Plan

Tools & Technologies

• Advanced Analytical Tools
• Data Exports