Guest Service Expert

Heidelberg Marriott Hotel; Heidelberg; Vor Ort; EUR 24.000 - 32.000; Vollzeit

Benefits dieser Stelle

Permanent contract

Shift preferences

Overtime compensation

Employee discounts

Wellbeing programs

Training opportunities

Promotion opportunities

Team events

Flexible working hours

Zusammenfassung

Das Heidelberg Marriott Hotel sucht eine Servicekraft (m/w/d) mit Leidenschaft für Gastlichkeit. Sie betreuen Gäste am Empfang/Service, servieren Speisen und Getränke und arbeiten im Frühstücksbereich, in der Enoteca oder bei Events.

Sie bringen idealerweise eine Ausbildung in Hotellerie oder Gastronomie oder entsprechende Berufserfahrung mit. Kommunikationsstärke in Deutsch und Englisch ist von Vorteil; ein positives Erscheinungsbild und Teamfähigkeit runden das Profil ab.

Qualifikationen

• Ausbildung im Gastgewerbe oder Gastronomie oder entsprechende Berufserfahrung.
• Kommunikativ in Deutsch und Englisch.
• Kundenorientierung und Servicementalität.

Aufgaben

• Dienstleistung der Gäste am Empfang/Servicebereich.
• Speisen und Getränke servieren, Frühstück, Restaurant oder Events.
• Sicherstellung eines reibungslosen Servicebetriebs im Team.
• Mise en Place vorbereiten.
• Hygienestandards einhalten – Clean as you go.

Kenntnisse

Hospitality passion

German English communication

Ausbildung

Ausbildung in Gastgewerbe oder Gastronomie

Jobbeschreibung

Über uns None

Service Employee (M/F/D)

Heidelberg Marriott Hotel

Perfect service is not a challenge for you, but your passion!

Be empowered.

• Begin: Targeted onboarding program & "Be our Guest" program
• Belong: A fantastic team from various nations, flat hierarchies with quick decision-making, and regular feedback
• Become: A wide range of internal & external training, individual development plans, excellent promotion opportunities, transfer options to our sister hotels
• Be balanced: Permanent employment contract, consideration of your shift preferences and predictable working hours, as well as overtime compensation
• Be connected: Numerous employee and team-building events to strengthen the "We-feeling"
• Be honored: Upsell program, Christmas and vacation bonuses, appreciation rewards, employee referral program, asset-building benefits, discounted employee stays and F&B discounts in over 8,000 Marriott Hotels worldwide
• Be well: Various wellbeing & (mental) health offers, healthy & delicious meals in our cafeteria, collaboration with the fitness provider "Pfitzenmeier," numerous opportunities for social engagement

Be able.

• You are the point of contact for our guests regarding food and beverage topics
• You serve food and drinks, whether at breakfast, in the restaurant, or at events
• Together with the team, you ensure smooth service operations
• You are responsible for the preparation of the mise en place
• "Clean as you go" is second nature to you, and you ensure hygiene standards are maintained

Be you.

• You are passionate about hospitality, and your heart beats for the hotel industry
• You have completed training in hospitality or gastronomy or have experience in a similar position
• Your communicative nature stands out, both in German and English

Be connected.

We look forward to meeting you! If you have any questions, feel free to reach out to our contact person Sonia Oliveira by email at: [e-mail]

Be inspired.

• Our hotel on Instagram: @heidelbergmarriott
• Marriott Careers on Instagram: @marriottkarriere

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and maintaining an inclusive culture where people are at the center. We are committed to non-discrimination on any protected basis, such as disability, origin, religion, sexual orientation, or any other basis protected by applicable law.