Guest Service Expert

STUDENTpartout; Heidelberg; Vor Ort; EUR 20.000 - 29.000; Vollzeit

Benefits dieser Stelle

Onboarding program

Diverse team environment

Training & development

Permanent contract

Employee discounts at Marriott hotels

Zusammenfassung

Heidelberg Marriott Hotel is seeking a Service Employee to greet and assist guests, serve food and beverages at breakfast, in the restaurant, and during events. You will work closely with a diverse team to ensure smooth service operations and uphold hygiene standards.

A hospitality or gastronomy background and fluency in German and English are required; a permanent contract is offered. Join a global hotel brand with employee benefits and training opportunities, located in Heidelberg.

Qualifikationen

• Completed training in hospitality or gastronomy or relevant work experience in a similar role.
• Strong communication skills in German and English.
• Hospitality mindset with guest-focused service approach.

Aufgaben

• You are the point of contact for our guests regarding food and beverage topics.
• You serve food and drinks, whether at breakfast, in the restaurant, or at events.
• Together with the team, you ensure smooth service operations.
• You are responsible for the preparation of the mise en place.
• "Clean as you go" and maintain hygiene standards.

Kenntnisse

German language

English language

Ausbildung

Hospitality or gastronomy training

Jobbeschreibung

Service Employee (M/F/D)

Heidelberg Marriott Hotel

Be empowered.

• Begin: Targeted onboarding program & "Be our Guest" program
• Belong: A fantastic team from various nations, flat hierarchies with quick decision-making, and regular feedback
• Become: A wide range of internal & external training, individual development plans, excellent promotion opportunities, transfer options to our sister hotels
• Be balanced: Permanent employment contract, consideration of your shift preferences and predictable working hours, as well as overtime compensation
• Be connected: Numerous employee and team-building events to strengthen the "We-feeling"
• Be honored: Upsell program, Christmas and vacation bonuses, appreciation rewards, employee referral program, asset-building benefits, discounted employee stays and F&B discounts in over 8,000 Marriott Hotels worldwide
• Be well: Various wellbeing & (mental) health offers, healthy & delicious meals in our cafeteria, collaboration with the fitness provider "Pfitzenmeier," numerous opportunities for social engagement

Be able.

• You are the point of contact for our guests regarding food and beverage topics
• You serve food and drinks, whether at breakfast, in the restaurant, or at events
• Together with the team, you ensure smooth service operations
• You are responsible for the preparation of the mise en place
• "Clean as you go" is second nature to you, and you ensure hygiene standards are maintained

Be you.

• You are passionate about hospitality, and your heart beats for the hotel industry
• You have completed training in hospitality or gastronomy or have experience in a similar position
• Your communicative nature stands out, both in German and English

Be connected.

Be inspired.

• Our hotel on Instagram: @heidelbergmarriott
• Marriott Careers on Instagram: @marriottkarriere

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and maintaining an inclusive culture where people are at the center. We are committed to non-discrimination on any protected basis, such as disability, origin, religion, sexual orientation, or any other basis protected by applicable law.