Guest Service Agent (m/w/d)

Marriott Hotels Resorts; Frankfurt; Vor Ort; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

A leading international hotel brand in Frankfurt is seeking a Guest Service Agent to provide first-class service and ensure memorable stays for guests. The role involves assisting with check-ins, managing reservations, and addressing guest concerns. Ideal candidates should have experience in customer service, excellent communication skills in both German and English, and a commitment to teamwork and flexibility. This position offers a supportive team environment and various training and development opportunities.

Leistungen

Personalized onboarding program

Discounted staff accommodation

Holiday and Christmas bonuses

Employee referral program

F&B discounts at Marriott hotels

Qualifikationen

• Experience in the hotel industry or service-oriented sector is preferred.
• Ability to communicate effectively in both German and English.

Aufgaben

• Provide first-class service ensuring guest satisfaction.
• Assist with check-in and check-out processes.
• Handle guest concerns and reservations efficiently.

Kenntnisse

Customer service experience

Computer skills (Opera preferred)

Communication skills in German and English

Flexibility and stress management

Jobbeschreibung

• Begin: Personalised onboarding program & staff accommodation subject to availability to support your start
• Belong: A family-like and diverse team from various nations, with flat hierarchies and different areas of expertise, where people support each other and learn from one another
• Become : Wide range of internal & external training opportunities, individual development plans, excellent career prospects, and transfer options to our sister hotels
• Be connected: Numerous employee events and team-building activities to strengthen our “Team Spirit”
• Be honored: Holiday and Christmas bonuses, discounted parking, travel cost subsidies, appreciation rewards, employee referral program, discounted stays and F&B discounts at over 9,400 Marriott hotels worldwide
• Be well: Various wellbeing and (mental) health offerings, Serve360 initiatives, healthy meals in our staff restaurant, and many opportunities for social engagement

Be you.

In the dual-brand hotel "Sheraton & Marriott Frankfurt Airport Hotel", two premium brands combine to form one employer! Have you already found your passion in the front office with all its facets? Then start with us as a Guest Service Agent (m/f/d). Two brands – endless possibilities!

Your key responsibilities include:

• As a Guest Service Agent (m/f/d), you will be responsible for providing our guests with first-class service and ensuring that their stay is memorable
• You take care of the concerns of our guests and solve any challenges
• You will assist with check-in and check-out, manage reservations and provide information about our hotel

Be able.

• You want to develop every day, learn new things and be part of a familiar and ambitious team. Experience in the hotel industry or any other service- or guest-oriented industry.
• Computer skills, ideally Opera skills.
• Flexibility and commitment.
• You keep a cool head even in stressful situations.
• Your communicative nature distinguishes you and you feel extremely comfortable in both German and English, any other foreign language is an advantage.

Be connected.

We look forward to getting to know you!
Once we receive your application, we’ll get back to you promptly.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and maintaining an inclusive culture that puts people first. We are committed to non-discrimination on any protected basis, such as disability, origin, religion, sexual orientation or any other basis covered by applicable law.

About the Team

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.