Global Support Engineer (m/f/d)

Advantest; Böblingen; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

State-of-the-art technology

International teamwork

Flat hierarchies

Flexible hours

Creativity space

Participation in success

Job summary

Advantest is seeking a Global Support Engineer for the V93000 Power & Analog Instruments. You will act as the top escalation point, delivering technical solutions and coordinating with customers and field engineers. Travel about 20% of the time to support global deployment and service activities.

You will shape product supportability, contribute to service documentation, and train regional service teams to maintain high product reliability and customer satisfaction.

Qualifications

• Bachelor or Master degree in Mechanical Engineering, Mechatronics, Electrical Engineering or related field.
• Experience in R&D, Production or Support Engineering is a plus.

Responsibilities

• Provide global technical support as the highest escalation point for Advantest Semiconductor Test Systems.
• Manage delivery of technical solutions addressing customer needs and issues.
• Define and measure support requirements for new product development to ensure supportability and cost efficiency.
• Create service docs and training materials for new product introductions.
• Conduct trainings to disseminate knowledge to regional service teams worldwide.
• Support installed base quality, reliability and compatibility, driving global improvements.

Skills

Problem solving

Travel willingness

Cross-functional PM

English communication

Global teamwork

Process oriented

Proactive attitude

Customer focus

Education

Bachelor/Master in Mech Eng, Mechatronics, EE or related

Job description

Are you a born solutionist and have a positive can-do attitude? Then we are looking for you! Advantest is growing their Global Support Expert team for the V93000 SoC Test System, tasked to provide technical support to the end customers. The Global Support Team in Boeblingen is the highest point of escalation (3rd Level) and has close relationship with the Customer and Field Engineers. Design for support is a key mantra, where the team drives new product design towards supportability and profitability.
Job Duties and Responsibilities:

As a Global Support Engineer, you will provide support to the customers of our products. Being the highest point of escalation, you will manage the delivery of technical solutions to address the customer’s needs.
You will utilize diverse skills, from strong tactical execution up to project management to solve the customers issues in a timely manner.

• Recognized as the global technical support expert for Advantest Semiconductor Test Systems
• Accountable for global technical escalation management
• Responsible to define and measure support requirements for new Advantest product development ensuring supportability at lowest support cost
• Provide subject matter expertise in defining Service and End User Documentation and training for all New Product Introductions
• Conduct training to propagate knowledge to all regional service organizations worldwide
• Responsible for installed base product quality, reliability and compatibility
• Drive continuous improvement globally in enhancing the capability or efficiency in delivering support to the end customer

Focus of this position will be on V93000 Power & Analog Instruments.

Requirements

• Bachelor or Master degree in Mechanical Engineering, Mechatronics, Electrical Engineering or related - ideally with experience as R&D, Production or Support Engineer
• Structured and success-oriented problem solver
• Ability to travel ~20% of the time
• Wish: successfully managed cross functional and cross geographical projects

Required Soft Skills:

• Effective communication in spoken and written English
• Global teamwork skills
• Process oriented, structured and analytical thought process
• Can do attitude, proactive and self-disciplined
• Customer focused and understanding of customer requirements and needs

We offer:

• Usage of state-of-the-art technology
• Teamwork in an international environment
• Open business culture with flat hierarchies
• Flexible working times
• Free space for creativity
• Participation on success

All Locations

Amerang , Germany

Field of Activity

Field Service

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and record keeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest. Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation.