Global Support Engineer (m/f/d)

Advantest Europe GmbH; Böblingen; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

State-of-the-art technology

International teamwork

Flexible working hours

30 vacation days + additional days

Bonus program and subsidies

Job summary

Advantest Europe GmbH in Böblingen is seeking a Global Support Engineer (m/f/d) to join the Global Support Expert team for the V93000 SoC Test System. You will provide high-level technical support to customers and work with field engineers in a multinational environment.

The role requires a structured problem-solving mindset, effective communication in English, and the ability to travel up to ~20% of the time. The team emphasizes supportability in product design and close customer collaboration.

Qualifications

• Bachelor or Master degree in Mechanical Engineering, Mechatronics, Electrical Engineering or related field.
• Structured and success-oriented problem solver.
• Willingness to travel approximately 20% of the time.

Responsibilities

• Provide technical support to customers of Advantest products as the highest escalation point.
• Manage delivery of technical solutions to address customer needs.
• Define and measure support requirements for new product development to ensure supportability and cost efficiency.
• Conduct training and create documentation for regional service organizations worldwide.

Skills

Bachelor/Master degree in engineering

Structured problem solver

Travel readiness ~20%

Cross-functional project management

Education

Bachelor or Master degree in Mechanical Engineering or related

Job description

Are you seeking answers and opportunities for your future? At our site in Böblingen you will find both as

Global Support Engineer (m/f/d)

Advantest Europe GmbH Böblingen Vollzeit, Teilzeit Home-Office

Advantest - We enable tomorrowʻs technology.

Market leader Hightech-High-tech semiconductors International impact IoT, 5G and Artificial Intelligence. Unthinkable without us. More than half of all the microchips produced worldwide first pass through our hands. As the global market leader of automated test systems in the semiconductor industry we help the world to realize the digital transformation, enable our customers to shape the future and offer you the exciting jobs intended for pioneers.You work in international teams with a high degree of personal responsibility and short communication channels.

Your Responsibilities

Are you a born solutionist and have a positive can-do attitude? Then we are looking for you! Advantest is growing their Global Support Expert team for the V93000 SoC Test System, tasked to provide technical support to the end customers. The Global Support Team in Boeblingen is the highest point of escalation (3rd Level) and has close relationship with the Customer and Field Engineers. Design for support is a key mantra, where the team drives new product design towards supportability and profitability.

Job Duties and Responsibilities

As a Global Support Engineer, you will provide support to the customers of our products. Being the highest point of escalation, you will manage the delivery of technical solutions to address the customer's needs. You will utilize diverse skills, from strong tactical execution up to project management to solve the customers issues in a timely manner. Recognized as the global technical support expert for Advantest Semiconductor Test Systems Accountable for global technical escalation management Responsible to define and measure support requirements for new Advantest product development ensuring supportability at lowest support cost Provide subject matter expertise in defining Service and End User Documentation and training for all New Product Introductions Conduct training to propagate knowledge to all regional service organizations worldwide Responsible for installed base product quality, reliability and compatibility Drive continuous improvement globally in enhancing the capability or efficiency in delivering support to the end customer Focus of this position will be on V93000 Power & Analog Instruments.

Your Qualifications

• Bachelor or Master degree in Mechanical Engineering, Mechatronics, Electrical Engineering or related - ideally with experience as R&D, Production or Support Engineer
• Structured and success-oriented problem solver
• Ability to travel ~20% of the time
• Wish: successfully managed cross functional and cross geographical projects

Required Soft Skills

• Effective communication in spoken and written English
• Global teamwork skills
• Process oriented, structured and analytical thought process
• Can do attitude, proactive and self-disciplined
• Customer focused and understanding of customer requirements and needs

We offer

• Usage of state-of-the-art technology
• Teamwork in an international environment
• Open business culture with flat hierarchies
• Flexible working times
• Free space for creativity
• Participation on success

Our offer

• Flexibility: Flexible and trust-based working hours, 30 vacation days + option for additional vacation days, mobile working, individual part-time models and programs for extended periods of absence
• Benefits: Attractive salary, share in Advantest´s success through our exceptionally appealing bonus program as well as numerous subsidies, discounts and offerings (e.g. bike leasing)
• Development: Structured onboarding programs and mentoring, development discussions, technical and soft skill trainings, language courses and knowledge sessions
• Fitness: Ergonomic working environment, sports and fitness options and events (e.g. Global Challenge) as well as health days
• Security: Attractive company pension scheme, comprehensive insurance coverage and support in emergency situations

Insights into our work environment

Would you like to know more about jobs at Advantest and about our unique team spirit? Our employees offer you their personal insights into our working environment.

Would you like to take a closer look how our working environment in Boeblingen or Amerang looks like? Here you can take a short virtual 360° tour of our company - click the image to get to know us better.

Contact

If you have any questions, Ann-Kathrin Rupp will be happy to answer them.

AdvantestAnn-Kathrin RuppBöblingen+49 (0) 7031.204.8022.