Global Education & Service Integration Specialist (f/m/d)

Siemens Healthineers AG; Erlangen; Hybrid; EUR 70,000 - 100,000; Full time

Job summary

Siemens Healthineers AG in Erlangen is seeking a Global Education & Service Integration Specialist to align educational design with operations across Customer Services and global business lines. You will bridge educational strategies with regional organizations.

You will drive high-priority initiatives, translate business needs into scalable educational concepts, and evolve the Service Education portfolio using digital and immersive learning.

Qualifications

• Master’s degree in educational science or a relevant field.
• Multiple years of experience in global learning, training, service, consulting, or business transformation.
• Proven ability to translate strategic objectives into scalable concepts, programs, and solutions.
• Experience in project management, agile ways of working, and driving strategic initiatives.
• Experience in process design, governance, and continuous improvement in regulated global environments.
• Solid understanding of customer-centric frameworks and service excellence methodologies.
• Knowledge of the Customer Services educational landscape is a strong advantage.

Responsibilities

• Act as strategic interface between Educational Design & Operations, Global Business Lines, and Regional Organizations.
• Coordinate high-priority global initiatives spanning multiple Business Lines.
• Collaborate with stakeholders to align educational investments with business priorities and workforce development.
• Drive harmonization of educational processes, governance, standards, and operating models across regions.
• Translate business needs into scalable educational concepts and delivery approaches.
• Shape and evolve the Service Education portfolio with learner-centric journeys and innovative delivery methods.
• Identify trends in learning, digital education, and service enablement for actionable initiatives.

Skills

Educational design

Business acumen

Agile methods

Project management

Customer journey mapping

Stakeholder management

English fluency

Education

Master’s degree in educational science

Job description

Job Requirements

Do you want to help create the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry.

Job Requirements

Do you want to help create the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry.

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sounds interesting?

Then come and join our global team as Global Education & Service Integration Specialist (f/m/d).

Choose the best place for your work – Within the scope of this position, it is possible, in consultation with your manager, to work mobile (within Germany) up to an average volume of 60% of the respective working hours.

Even more flexibility? Mobile working from abroad is possible for up to 30 days a year under certain conditions and in selected countries.

This position is based in Allee am Roethelheimpark 3 B, 91052 Erlangen, Germany.

Your Tasks And Responsibilities

• You act as a strategic interface between Educational Design & Operations, Global Business Lines, and Regional Organizations, ensuring that educational strategies, frameworks, and operational requirements are aligned across the Customer Services organization.
• You coordinate high-priority global initiatives that span multiple Business Lines and support the implementation of strategic shifts.
• You collaborate closely with stakeholders to ensure that educational investments directly support business priorities, workforce development needs, and customer success objectives.
• You drive the harmonization of educational processes, governance structures, standards, and operating models across regions and Business Lines.
• You translate business needs, strategic objectives, and market developments into scalable educational concepts, frameworks, and operational approaches.
• You shape and evolve the Service Education portfolio by defining learner-centric customer journeys and supporting the adoption of innovative design and delivery methodologies, including digital, immersive, and workforce-centric learning approaches.
• You identify emerging trends in learning, workforce transformation, digital education, and service enablement and translate them into actionable initiatives.

To find out more about the specific business, have a look at Customer Services

Your Qualifications And Experience

• You hold a Master’s degree in educational science, instructional design or a relevant field.
• You have several years of experience in a global learning, training, service, consulting, or business transformation environment.
• You have a proven track record of translating strategic objectives into scalable operational concepts, programs, and business solutions.
• You have experience in project management and agile ways of working and successfully drive strategic initiatives.
• You bring experience in process design, governance, and continuous improvement within regulated and globally operating environments.
• You possess a solid understanding of customer-centric frameworks, such as Customer Journey Mapping, Customer Success, and service excellence methodologies.
• Knowledge of the Customer Services educational landscape and related operational processes is a strong advantage.

Your Attributes And Skills

• You combine educational expertise with strong business acumen and are able to translate business strategies into impactful and scalable educational solutions.
• You are result-oriented and have a proven ability to successfully drive strategic initiatives by applying and championing agile methods.
• You have strong analytical, conceptual, and project management skills and excel at navigating complex international matrix organizations.
• You build trusted relationships across diverse stakeholder groups and communicate effectively with audiences ranging from operational teams to senior leadership.
• You thrive in collaborative, international environments and are fluent in English; additional language skills are an advantage.

Our Global Team

Siemens Healthineers is a leading global medical technology company. 74,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services.

Our Culture

Our culture embraces different perspectives, open debate, and the will to challenge convention. Change is a constant aspect of our work. We aspire to lead the change in our industry rather than just react to it. That’s why we invite you to take on new challenges, test your ideas, and celebrate success. Check our Careers Site at https://www.siemens-healthineers.com/de/careers

As an equal opportunity employer, we welcome applications from individuals with disabilities.

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