German Speaking Travel Support Advisor - Work In Sofia, Bulgaria

Mercier Consultancy MD; Berlin; On-site; EUR 22,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Fully paid training

Health insurance

Relocation package

Performance bonus

Job summary

Mercier Consultancy Group in Bulgaria is seeking a German-speaking Travel Support Advisor to manage inquiries, reservations, and provide expert guidance on flights, hotels, and car rentals. You will resolve disruptions and maintain detailed customer records while collaborating with global teams to ensure consistent service delivery.

The role requires native German, strong English, and experience in customer service or travel-related sectors.

Qualifications

• Native or fluent German (spoken and written) required.
• Strong English proficiency for international team.
• Experience in customer service, hospitality, or travel sectors is a plus.
• Ability to navigate multiple software platforms.

Responsibilities

• Manage travel inquiries and reservations for premium clients.
• Advise on flight, hotel, and vehicle bookings.
• Resolve scheduling issues and travel disruptions professionally.
• Act as primary contact delivering high-quality support.
• Maintain accurate customer records and travel documents.
• Collaborate with global teams to ensure consistent service.

Skills

German language

English language

Communication skills

Customer service experience

Software proficiency

Tools

Booking systems

Job description

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm dedicated to bridging top-tier talent with world-class organizations. As a leader in European recruitment, we specialize in identifying high-caliber professionals for roles that define excellence in the global service industry.

German Speaking Travel Support Advisor

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm dedicated to bridging top-tier talent with world-class organizations. As a leader in European recruitment, we specialize in identifying high-caliber professionals for roles that define excellence in the global service industry.

Job Overview

We are currently seeking a motivated professional for a German Speaking Travel Support Advisor position in Bulgaria, supporting one of our most prestigious international travel partners. This role is a perfect opportunity to build your career among other German-speaking jobs in an vibrant environment where customer satisfaction and travel excellence are at the forefront of every interaction.

Key Responsibilities

• Manage travel inquiries and reservations with precision, ensuring a seamless experience for our premium client base
• Provide expert guidance on flight, hotel, and vehicle rental bookings while addressing specific travel constraints
• Resolve complex scheduling issues and travel disruptions with a professional, solution-oriented mindset
• Act as a primary point of contact, delivering high-quality support in the travel industry
• Maintain detailed customer records and travel documentation in compliance with industry standards
• Collaborate with global teams to ensure consistent service delivery across various travel routes
• Utilize internal booking systems to optimize travel itineraries and maximize cost-efficiency for travelers

Requirements

• Native or fluent German (spoken and written) is mandatory for this role
• Strong proficiency in English to thrive in our international team
• Excellent communication skills and a passion for the travel industry
• Previous experience in customer service, hospitality, or travel-related sectors is highly advantageous
• Proven ability to navigate multiple software platforms simultaneously
• A valid EU passport or legal right to work within the European Union

Benefits

What We Offer

• Competitive Monthly Salary package
• Fully Paid Training program to ensure your professional success
• Comprehensive Health Insurance coverage
• Fully Paid Relocation Package (flight, transfer, hotel) for a stress-free transition to your new home
• Attractive Monthly Performance Bonus to reward your dedication and results
• A vibrant, multicultural office environment that fosters growth and career advancement
• Relocation support and networking events, making this one of the most desirable jobs in Bulgaria

Life in Bulgaria

Living in Bulgaria offers a unique blend of ancient history, modern city life, and stunning natural landscapes. By choosing this German Speaking Travel Support Advisor position in Bulgaria, you will discover that Bulgaria is not just an ideal place to work but an incredible location to call home, characterized by a pleasant climate and a rich, welcoming culture. The cost of living in Bulgaria remains one of the most competitive in Europe, allowing for a high quality of life. From diverse culinary experiences to beautiful mountains and beaches, Bulgaria is the perfect backdrop for your next career move. Join our growing community of international professionals and discover why so many people choose to build their future here.