German-Speaking Support Center Representative | Remote

Cbtalents; Duisburg; Remote; EUR 25.000 - 38.000; Vollzeit

Zusammenfassung

Cbtalents is hiring a German-speaking Customer Service Agent for a fully remote role based with Portugal. The job involves supporting customers via phone, email and chat, guiding cruise bookings and answering inquiries with a focus on upselling where appropriate.

Requirements include fluent German (C1+) and strong English (B2+), plus prior customer-service experience. Applicants must reside in Portugal or be willing to relocate; relocation packages are not provided.

Qualifikationen

• Fluent German (C1+) and proficient English (B2+)
• Experience in a customer-focused environment
• Excellent communication and persuasion skills
• Ability to work independently

Aufgaben

• Assist customers via phone, email, and chat to answer queries and bookings
• Provide detailed product knowledge and help customers plan cruise bookings
• Upsell services and promotions when appropriate
• Maintain accurate records of interactions and transactions

Kenntnisse

German (C1+)

English (B2+)

Customer service

Jobbeschreibung

German-Speaking Support Center Representative | Remote

Job Openings German-Speaking Support Center Representative | Remote

About the job German-Speaking Support Center Representative | Remote

German-Speaking Customer Service | Remote in Portugal

Are you passionate about travel and ready to help customers plan unforgettable cruise experiences? We’re hiring German-speaking Customer Service & Sales Agents for an exciting opportunity supporting a prestigious project.

This is a remote position, but applicants must reside in Portugal or ready to relocate.Candidates outside this area will not be considered. Please note that relocation packages are not provided.

Role: Customer Service Agent (German-speaking)

Location: Remote in Portugal

Assist customers via phone, email, and chat, providing detailed product knowledge and helping them book their dream cruise

Handle sales inquiries with confidence and professionalism

Guide clients through available packages, promotions, and upgrades

Resolve queries and ensure customer satisfaction throughout the booking process

Upsell services when appropriate to enhance the overall customer experience

Maintain accurate records of customer interactions and transactions

Required Profile:

Fluent in German (C1+) and proficient in English (B2+)

Experience in a customer-focused environment

Excellent communication and persuasion skills

Ability to work independently

Opportunity to work from the comfort of your home (regional restrictions apply)

Join a vibrant, international team in the travel and tourism industry

Career development and growth in a well-established global client environment